Joel Posner Email & Phone Number

Saint Paul, MN, US

Chicago, Illinois, US

Chicago, Illinois, US

Assist in running the printing press.Remove and add rolls of paper as well as monitor glue and ink.Web press after crashes.Inspect product for defects.Perform periodic preventative maintenance on the press.

Atlanta, GA, US

Delivered packages through a particularly snowy winter and loved it.

Eagan, MN, US

Develop Apex TestsDeploy features and bug fixesSupport Salesforce applicationSupport Custom App on Salesforce Experience CloudCreate ReportsMaintain and Troubleshoot Mac OS

Maple Grove, Minnesota, US

• Worked as a contractor provisioning new Chromebooks and Workstations as well as deprovisioning old Chromebooks and Workstations

Maple Grove, Minnesota, US

• Cleaned and normalized data of inventory system within Excel to prepare for import into database.
• Set up integration between Quickbooks and Fishbowl inventory management by creating connection and mapping fields.
• Helpdesk 80% Field Tech 20%. End user phone and email support. New user and workstation setup on domain.
• Performed server and Assay backup audits.
• Performed Active directory, Group Policy, DHCP, and firewall troubleshooting and admin as well as 3CX phone support and administration. In addition, used Office 365, PowerShell, Secure nce email filtering for email.

Miami, Florida, US

• Supported users with issues with product as well as admin issues such as password resets and report generation.
• Used proprietary support tools along with Splunk and Zendesk ticketing.

• Studied JavaScript, HTML, CSS, jQuery, Node.js
• Created JavaScript quiz game
• Cleaned viruses on Friends of Peru website.

Rogers, MN, US

• Created a Microsoft Access database which reduced a 2 day invoice reconciliation process in Excel down to 30 minutes by creating a Microsoft Access relational database.
• Worked with data which involved creating database queries for accounting, managing e-commerce sites, and gathering requirements for web site redesign.
• Supported several devices such as computers, printers, scanners, smart phones, and VOIP phones, network equipment and servers.
• Performed admin duties such as add/remove/changes to email accounts, distribution groups, network IDs, printers, workstations, VOIP phones.
• Installed and trouble shot network equipment such as routers, switches, firewalls, WIFI Access points, network data lines.
• Administered DSX Access Control System.

• Created quiz game in Adobe Flash and later converted to JavaScript, HTML, CSS.
• Installed and Maintained all the technology which included routers, extenders, phones, and 10 computers.
• Taught various computer classes such as excel, word, general computer use, typing.
• Shared the children's home director responsibilities which included hiring and firing staff, implementing policies, working with the government
• Supervised teams from the United States and local construction contractors.

Fort Mill, SC, US

• Served as primary desktop technician for US Bank Corp downtown Minneapolis.
• Received tickets and distributed them among technicians at location.
• Received, imaged, and installed new PCs and printers for client. Coordinated equipment moves.
• Performed break/fix services on PCs, Laptops, and Printers.

• Continued support role as performed at Air Transport IT Services.
• Performed all tasks necessary to keep corporation running smoothly including generating leads and preparing bids, managed all projects including installations, reworks, and conversions, performed all accounting.
• Supervised multiple teams of technicians in daily support roles and in million dollar projects.
• Generated well over $1,000,000 in revenue from 2007 to 2010.

• Created and maintained the Friends of Peru website (www.friendship.com) in Dreamweaver using CSS.
• Created and managed supporter and child relational database by creating queries, forms, and financial reports to supporters, our president, and our accountant. Prepared financial statements for tax preparation.
• Created budgets for organization and the Peru home center.I used a wide range of skills at this position. My wife and I founded Friends of Peru as a nonprofit here in the States and started a children's home in Peru..

Madrid, ES

• Perform maintenance and break-fix support on 1773 computers and monitors in Northwest Airline’s flight information system. Complete daily walks through the MSP airport, recording and fixing any problems. Manage.
• Prepare bids, order and install hardware, coordinate with other vendors and NWA project managers.
• Serve as NWA Account representative. This includes researching solutions for their FIDS system, consulting, and always displaying a can do attitude towards any challenge they might bring to me.
• Perform on call support 1 out of every 4 weeks, taking calls regarding AirIT’s FIDS system at various airports.

• Founded and incorporated Diversified Technical Services in April 2000. Installed Northwest Airlines’ flight information system from April 2000-October 2001.
• Placed and was awarded the bid for the installation and configuration of over one thousand monitors, PCs and servers for the MSP Airport Flight Information Display System.
• Coordinated work among several other contractors such as the cabinetmakers, electricians, data cable pullers, warehouse, and the Northwest Airlines network engineers.

US

• Developed a database in Microsoft Access to track IS equipment to be installed in the new Detroit airport.

• Gathered requirements, then designed and help implement electronic expense reporting process.
• Created and maintained sales task database as well as an event tracking database.
• Created multiple custom and standard reports using Crystal Reports and Microsoft Access 95 and 97.
• Was the main contact in Liberty database conversion from Access and btrieve to SQL database.
• Researched and coordinated roll-outs of new technologies.
• Served as a liaison between Sales and IS department.

Minneapolis, MN, US

• Provided LAN connectivity and printer support on a UNIX and Netware 4.x network. Supported operating systems include Windows 95, Windows 3.1, UNIX, and OS/2.
• Created UNIX and Novell ids as well as creating GroupWise accounts, resources, and public groups.