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Senior Human Resources Professional with experience in Employee Relations, Compensation and Benefits Planning, Talent Management, Organizational Development and Vendor Management - BilingualImplementing Process Improvements/Diplomatic Change Agent/Reducing Employee TurnoverConducting Needs Assessments/Strategic Workforce Planning/Financial & Business Acumen in Various and Diverse IndustriesAccomplished Executive with Strategic, Operational and Administrative expertise. Demonstrated effectiveness through accelerated growth and strategic partnerships for Customer 1st Performance, The Results Company, St Petersburg Times, Hearst Corporation, National Education Association, Potomac Electric Power.• Designed and administered proactive programs, procedures and plans related to employee Investigated formal employee complaints and recommended the company’s response to the employees. Conducted several highly sensitive and confidential investigations. Resolved all legal and EEOC issues directed at the company. Dramatically reducing litigation expenses and exposure.• Develop action plan and make recommendations for converting 1,000 employees to independent contractors. Resulted in the Board of Directors approving a $1.8 million transition proposal for a net estimated 5 year saving of $11 million.• Produced the first internal corporate-wide compensation study. Lead a team of consultants and employees to conduct an audit of company’s pay program effectiveness/efficiency for $90 million payroll budget. Reclassified over 300 positions, established new grade structure, introduced new job pricing method and pay for performance model. Developed training materials and presented new compensation program company-wide. Trained 80 Senior Managers on new program and strategy.Specialties: Human Resource Business Strategy, Health & Wellness Programs, Compensation & Benefits, Performance Management, Workforce Planning and Reductions, Recruitment & Retention, Merger & Acquisition Integration, Budget Management & Containment, Training & Development, Multi-Site Operations Management, Employee Relations, Organizational Development, Talent Management, Vendor Management
Customer 1St Performance
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Director Of Human ResourcesCustomer 1St Performance Jun 2011 - PresentOrlando, Florida AreaLeading brand consulting firm specializing in human resources planning. Customize learning curricula, process improvement and management development for Fortune 500 companies such as banks, insurance companies newspapers and call centers. Conduct human resources audit and compliance review (i.e. Compensation Level Analysis, Market Research, Job Evaluations.) Research and compile industry best practice to support recruitment strategies, increase potential talent pool and compliment organizational branding.For one client (new virtual bank) provided expertise to 200 staff members, advised associates and management on employee relations issues including EEO law and company policies/practices; company branding, conducted focus groups; and worked with executive management to review/analyze trends to develop diversity, work-life and other HR programs. Serve other clients by managing a variety of projects including:- redesign of incentive plans- marketplace benefit analysis - restructuring of company salary plans- leadership training for senior level managers - revision of employee competency requirements- assist with RFP bid of providers for medical/prescription benefits- development of job family and grade structures
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Human Resources DirectorThe Results Companies Aug 2010 - Apr 2011Manila, Philippines/Dania, FloridaBusiness processing company for Fortune 500 companiesRecruited to and concluded international assignment to lead a Human Resources function for a $100M global call center management company. Traveled extensively to multiple call center locations including Manila, Philippines; U.S.; Mexico; and Dominican Republic.Led a team of domestic/international managers in developing strategic HR plan for all sites worldwide for a total of 4K employees. Executed throughout the company a multi-compliance process for Department of Labor auditing with EEOC compliance, investigation and responses. Worked with Outsourcing partner to develop HR metrics for service delivery of all processes/programs to improve employee satisfaction levels.Accomplishments:- Co-chaired committee to restructure and redesign sales compensation programs for Sales division. Introduced individual Performance Award and deferred compensation plan for high income earners. Aligned sales goals and objectives specific to the unique needs of each business. This resulted in improved employee morale, updated quality of staff and a strategic selling process.- Saved over $200K through redesign of international Medical and Welfare Program for over 1500 employees.- Conducted a comprehensive turnover study and presented findings to executive team. Company adopted a "success model" and reduced turnover by 18% the 2nd Quarter. Improved communication engagement by 15% on average across all HR categories through implementation of effective strategies and HR programs. -
Human Resource Executive Consultant, Tampa FloridaJkr Consulting Sep 2008 - Aug 2010General ManagerProvided consulting services to various companies in areas of compensation, benefits, performance management, pay policy and career development.Led project to design/implement a comprehensive job evaluation and salary administration program for a global call center company. Audited pay and benefit practices at a Fortune 50 financial services company, then wrote and presented findings at management and employee meetings. Conducted national salary survey of multimedia jobs identifying leading edge recruitment and retention practices. Developed job analysis and evaluation for this banking client.
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Manager, Human Resources Business StrategyTimes Publishing Newspapers Jul 2001 - Sep 2008Tampa/St. Petersburg, Florida AreaI played an integral role in foundation shaking changes during turbulent times for company and the industry.Newly created position with responsibility for strategically overhauling company's HR function for Florida's largest newspaper. Lead team of HR Managers and Generalists in all HR related matters in support of 3,600 employees, retirees and part-timers. Managed and administered operational budgets.Accomplishments:- Produced the first internal corporate-wide compensation study. Led team in conducting audit of pay program effectiveness/efficiency for $90M payroll budget. Reclassified over 300 positions, established new grade structure, introduced new job pricing method and pay for performance model. Developed training materials and presented new compensation program company-wide. Trained 80 Senior Managers on new program and strategy.- Achieved goal of 90% staff retention during 1 year project to convert 1,000 employees to independent contractors. In charge of Benefits Committee for this project and worked with lawyers on legal issues and addressed plan terminations. COBRA and service issues and 401K/pensions. Point person for strategic planning of early buyouts for 600 staff.- Reduced legal case files by 60% over 3 years while managing complex Workers' Compensation program with a high volume of claims, including hearing and litigation. Reduced lost days by 20% through instituting a light duty program and onsite occupational therapy.- consistently captured 20-30% cost savings for Health and Welfare Plan renewals. Reduced costs by $2M over several years by directing bid/selection process and negotiating all rates, premiums and ASO agreements. - Member of Corporate Pension and Profit Sharing Committee overseeing $300M in assets. Reported to the Committee on all retirement plan issues (i.e. audits, plan valuations, testing/compliance, business plan reviews). Increased plan participation by 21% over 3 years. -
Human Resources ManagerSan Antonio Express-News Jun 1998 - Jul 2001San Antonio, Texas AreaResponsible for strategic and operational projects for a 1,500 employee division of a multi-million dollar media operation. Responsible for executive consulting and development, succession planning, EEO/AAP, employee relations and organizational effectiveness.• Work with legal counsel to present and deliver sexual harassment/diversity training programs to all managers. Conducted several highly sensitive and confidential investigations. Resolved all legal and EEOC issues directed at the company. Dramatically reducing litigation expenses and exposure.• Drove implementation of due diligence and integration project for acquiring a competing newspaper. Served as change agent focused on redesigning the newspapers culture and process to ensure business success. Achieved all retention goals.• Assessed needs and developed regional Human Resource scorecard for each manufacturing facility and sales zone. Worked with site director to develop field-base on boarding program for frontline sales and manufacturing team. -
Human Resources ManagerNea Member Benefits Aug 1992 - Jun 1997Washington D.C. Metro AreaRecruited to create Human Resource infrastructure to support business growth at a 30 million member benefits division. Provided progressive Human Resource support to approximately 800 corporate staff, 38 state affiliates throughout the US for a 3 million member organization.• Established cross functional teams from multiple affiliates and provided training in team building to coordinate product development efforts, implement new sales process and speed products to market.• Worked closely with legal counsel handling a broad spectrum of corporate and program matters with responsibilities for investigating, negotiations preparing for litigation and settlement across various legal issues.• Appointed to Company Collective Bargaining Team (2nd Chair) that reduced the cost of wage related benefits by 23%. Designed and implemented supervisory/union steward training reducing grievances by 28% post training. -
Organizational Development SpecialistPotomac Electric Power Company Mar 1987 - Jun 1992Washington D.C. Metro AreaPepco, a subsidiary of Pepco Holding, Inc. delivers electric service to more than 1 million customers in Maryland and the District of Columbia. Selected by the U.S. Department of Energy as one of the best utility companies nationwide. Recruited to restructure organization to align HR function to business objectives and implement formal performance management process.• Selected to represent company with union leadership for first ever company/labor summit to discuss labor issues.• Develop and formalized systems and procedures for manpower planning, succession planning and management development. Resulting in a 40% increase in retention among targeted populations.
Joel Rivera Skills
Joel Rivera Education Details
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Frequently Asked Questions about Joel Rivera
What company does Joel Rivera work for?
Joel Rivera works for Customer 1st Performance
What is Joel Rivera's role at the current company?
Joel Rivera's current role is Human Resources Professional.
What is Joel Rivera's email address?
Joel Rivera's email address is jk****@****ive.com
What schools did Joel Rivera attend?
Joel Rivera attended Queens College.
What skills is Joel Rivera known for?
Joel Rivera has skills like Performance Management, Employee Relations, Deferred Compensation, Organizational Development, Hris, Employee Benefits, Benefits Administration, Leadership Development, Workers Compensation, Change Management, Talent Acquisition, Workforce Planning.
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4yahoo.com, pershing.com, fiserv.com, pershing.com1 (800) 4XXXXXXX
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Joel Rivera
Nashville, Tn3ibm.com, ibm.com, levvel.io2 +191747XXXXX
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