Joel Shay Email & Phone Number

* Provide technical support by installing, configuring, and routinely upgrading software and hardware into required operatingconfigurations for end-users.* Liaised between knowledge management and emerging technologies, to enable better communications, eliminating workredundancies.* Enhance user experience and compatibility by troubleshooting, researching, analyzing, and testing system applications & software.* Streamline operations and maintain an efficient work environment by establishing troubleshooting methods, authoring programoperation manuals, and technical program requirements documents to encounter IT issues for the team.* Develop solutions to generate and integrate different reports for efficiency to fit specific needs, improving quality control.* Strengthen IT skills among less experienced colleagues while working in a fast-paced and pressurized environment by guiding themin installing, operating, and maintaining information processing equipment

* Improved quality control through extensive testing and troubleshooting of software (proprietary and otherwise), peripherals, servers, printers, firewalls, and other auxiliary devices on a wide variety of multi-user machines and platforms.* Planned, coordinated, and implemented security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure.* Tested programs, applications, and databases; corrected errors and made necessary modifications by proactively assessing potential items of risk and opportunities of vulnerability in the network.* Documented upgrades/repairs to the network, programs, and workstations for reference and maintenance purposes.* Supervised and implemented the installation, repair, troubleshooting, and maintenance of computer hardware, restoring equipment to operation by replacing line replaceable unit (LRU), saving the company more than $45,500.* Delivered layer 3 support involving various application issues, SQL issues, server issues and provided the highest-tiered support for any IT-related issue at the base.