• Work as part of a team that acts as primary contact for clients in multiple locations across the globe• Configuring specialized software and hardware in order to investigate reported issues• Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date• Work to provide exemplary levels of customer service• Deployment and configuration of applications remotely and occasionally on-site• Maintain documentation that aids support (support request records, troubleshooting guides, process documents)• Performing Testing and Quality Assurance work on new and existing software• Proactively identifying ways to improve processes and ultimately the customers experience• Delivering training to clients and colleagues• Covering out of hours on call work on a scheduled basis• Microsoft SQL server 2000 and TSQL • Windows XP, Vista, Win7, and Microsoft Office 2010

• Providing 1st and 2nd line technical support; answering support queries via phone and email• Checking and maintaining customer backups• Logging every fault and request as a separate ticket on the ticket logging system• Taking ownership of user faults and requests and being proactive when dealing with user issues• Allocating and escalating relevant tickets to other members of the IT Support team when appropriate• Providing administration support for the following software: Office 365, Microsoft exchange, Active directory, Windows Outlook, Microsoft Office and Sophos• Configuring and installing software on PC and or workstation• Day to day activities included: Adding new users, configuring emails, password resets, creating or removing users, administration on Windows 2012 server, printer setup and various software installations• Logging in to customers workstations via TeamViewer and Logmein• Additional software used, Max Focus, Datto, Autotask, Skype for business, Symantec System Recovery, Symantec Backup Exec and RDP

• Meeting customers face to face handling & prioritising problems• Perform company services, including backing up data, restoring computer systems, computer set up, Tablet set up • Create restore discs, Operating system upgrade and Computer health check• Worked closely and effectively with vendors to replace/repair defective hardware• Providing 1st line technical support, answering support queries face to face, by phone & email • Office and windows trouble shooting• Handling customer complaints and returns• Answering incoming calls from clients, processing emails and logging calls• Answering Mac and PC queries face to face and over the phone• Track, monitor and report on all ‘Help Desk’ incidents within defined customer service levels• Managing cash and payment systems in accordance with company procedures and policies• Representing the store in a professional and positive manner• Processing returns and refunds as required in line with company procedures

• Provide support to businesses, churches and charities• Applications used include Sony Movie Studio Platinum Suite, Adobe Premiere ProNewtek Tricaster Pro, DVD Architect Studio, Sound ForgeSound Engineering, Photography, lighting, video editing, and videography• Responsible for Digitally editing the files in order to determine the sequence of a film and determining what parts are usable, creating a 'rough cut' of the program/film and determining the exact cutting for the next and final stages and re-ordering and tweaking the content in order to ensure the logical sequencing and smooth running of the video• Responsible for quality and progress of audio, vision engineering and editing, consulted with the client throughout the post-production process• Produce final edited DVD, including design and printing• Responsibilities include: Framing subject matter and background in lens to capture desired image, focusing camera and adjusted settings based on lighting, subject material, distance, and film speed, selecting and assembling equipment and required background properties according to subject, materials, and conditions, directing activities of workers assisting in setting up photographic, and arranging subject material in desired position• Live Sound Reinforcement• Live Video Recording• FOH & MON mixing, crew work, f tuning & maintenance• Systems design & wiring, power distribution, knowledge of safe working procedures• Analog & digital recording/mixing/mastering, varied microphone techniques

• Write and Execute test scripts for Medidata products• Defect tracking and its resolution• Coordinate and discuss functional testing and regression testing• Plan and schedule testing within SQA department• Assigning SQA engineers to particular tasks• Tracking progress against the schedule and provide management updates• Testing of web based EDC software• Waterfall, Agile testing, .Net, Rally, RubyMine, Github, Gherkin, Cucumber, Tortoise git, Subversion, SQL, Ruby, limited use of QTP and Selenium.

• Write Test Plan, write test cases based on a Product Specification • Visit customers for beta and integration testing• Test the application GUI interface • Applications / Systems Testing (Hardware & Software)

• Responsible for all aspects of quality control• Provide telephone support to Peak Technologies customers• Write HTML support documents• Write high level test plan• Report and track defects

• Work closely with developers through the life cycle of the software• Automate tests where appropriate using Visual Test 6.0• Develop and maintain test specifications, test cases and test plans• Conduct memory/ resources testing to check stability of applications• Software application tests completed on Windows platforms including PDA’s • In House emulation of customer systems to track defects and problems associated with system failures in the field• Trouble shooting - software configuration problems (Win XP, Win 2000server Win 2000 Professional, Win NT 4.0 and Windows CEAugust 1996 - April 1998 - Final Test Technician (Oxford Instruments)Responsible for configuring PC’s installation of new hardware and upgrading software in Windows 3.11 or 95, September 1994 - August 1996 - Laboratory Technician (Oxford Instruments)Responsible for testing Silicon and Germanium crystals/fets

• Commissioned CNC punch press machines• Carry out field servicing and installation