Joel Zhang Email & Phone Number

Clarksburg, Maryland, United States

- Trained and coached new PT Techs, equipping each to exceed company expectations and demonstrate a masterful understanding of their responsibilities- Assisted with referrals and new appointments by scheduling services and maintaining records electronically, allowing the facility to increase patient caseload by 100%- Executed treatments per physical therapists’ orders to regain mobility and function for up to 45 patients daily resulting in decreased patient recovery times- Facilitated clarity between physical therapists and patients by identifying concerns and communicatingexpectations, raising satisfactory patient reviews- Utilized multilingual skill set to improve patient care by reducing language barriers, allowing for a broaderpopulation to be treated

College Park, Maryland, United States

- Utilized public relations skills to garner greater publicity and raise productivity for the restaurant through social media promotion, increasing customer attendance rates by 10%- Led waiting staff to coordinate food runners and servers to provide ready support to all co-workers during peak work hours, improving service efficiency and noticeably decreasing customer wait times- Demonstrated exceptional communication skills by refining ordering procedures and adeptly addressing service-related concerns, resulting in heightened customer satisfaction levels.

Rockville, Maryland

- Directed network of servers to perform quality checks on food and ensure prompt service- Collected customers’ orders, explained menu items, and suggested appropriate options for food allergy sufferers- Maintained clean workspace by gathering used dishes, wiping with anti-bacterial solution, and sweeping the floors to provide proper sanitation for customers

Clarksburg, Maryland

- Led sales team by reshaping marketing strategies to place increased emphasis on customer interaction resulting in hundreds of units being sold weekly- Increased sales by 20% by utilizing a trilingual skillset (English, Mandarin, and Shanghainese) to overcome language barriers with a diverse set of customers- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

Clarksburg, Maryland

- Taught a wide range of students from Kindergarten to Middle school in the various areas of mathematics- Evaluated students based on reading comprehension skills and provided effective feedback to improve their work- Guided students based on their scheduled plans constructed by the manager of the facility