Joel Cooper Email & Phone Number

United States

Charlotte, North Carolina, United States

Responsible for redesigning Sales system guardrails, ensuring accurate Sales Calls for Agents/Customers. Specialized in supporting Charter's unique Sales system.- Data Analysis and Logic Work:- Wrote SQL queries in order to analyze broken guardrails, present customer analytics to leadership, standardize data nationwide, and more.- Used Python to improve a slow process of manually translating system logic into English. I wrote a Python script for text processing,speeding up analysis by 5x.- Tested, and redesigned guardrails to support new business initiatives. Called local stores to discover out how data fields were being usedday-to-day.- Helped project requestors to translate their business needs into specific technical requirements.- Saved company resources by determining if requests for technical work were unnecessary. Proposed different solutions that better fit the needs.- Investigated, troubleshooted, and reported defects with vendor software.- Communication/Team:- Had to clearly present complex problems to outside teams, leadership, and important stakeholders.- During project launches, solved defects. Made rapid troubleshooting of defects possible by inventing clear logic Flowcharts to show theend-user process. This eliminated confusion with outside teams.- Double-checked my teammates project designs, and offered advice/improvements.- Process Improvement:- Reduced employee frustration due to lack of documentation. Our team did not have training material about our complex system for newemployees, so I wrote some. - Project:- Was the primary person responsible for multiple large projects (up to 4 at once), keeping them on-time and in-scope. This was an above average workload for our department.- Quickly learned how to use technical systems that were unique to our company (40+ skills).

Stallings, North Carolina, United States

- Task Delivery: Processed outgoing/incoming orders for vendors and customers- Process improvement: Responsible for the business process to find missed orders. Found an opportunity for automation of this process, anddesigned a working Excel prototype (using Conditional Highlighting) which increased process speed by 200%.- Problem solving: Troubleshot various tech problems, documented my steps and worked with IT team to resolve them.

Charlotte, North Carolina, United States

- Data Analysis: Brainstormed/prototyped data reporting for visualization central to sales-pitch. Cleaned existing Excel data.- Process improvement:- Investigated undocumented business processes, then recorded and clarified them.- Tested and prototyped platforms (MS Access, SQL Server, Quickbase) fitting the company’s data requirements.- Identified Google Sheets as best platform option and developed prototype.- Updated equipment inventory system and improved its functionality.

Bachelor'S Degree, Business Analytics

Associate Of Science - As