Joel Dufour Email and Phone Number
Joel Dufour work email
- Valid
- Valid
- Valid
Joel Dufour personal email
Joel Dufour phone numbers
Dynamic and Strategic Project Manager, Financial Services and Banking Expert, in-depth analytical, operational, and project leadership experience in the Financial/Banking Services Industry.• Adept at Internal Development Initiatives and 3rd Party Solution Implementations Using Standard and Agile Project Management Tools and Processes.• Keen ability to implement process improvements that reduce organizational costs and increase operational efficiencies.• Skilled in Leading Cross-Functional Teams and Consistently Delivering Projects on Schedule and Budget.• Significant Analytical, Operational, and Project Leadership.Expertise in:• IT Project Management • Credit Card Technology• Risk Management• Strategy Execution• Vendor Management• Process Design • Sales Platform Management• AML Compliance Technology• Performance Analysis
Bank Of America
View- Website:
- bankofamerica.com
- Employees:
- 250057
-
Vp, Project ManagementBank Of America Jan 2019 - PresentPortland, Maine Metropolitan AreaProvided project management support for AML compliance initiatives. • Led development of business requirements, people/process design, coordinated activities between multiple technology areas, responded to defects and escalations, change policy adherence. • Managed a $7.5MM initiative enabling economic sanctions scanning for non-customer roles on consumer and small business credit card accounts. Impacted 44 applications and 25 business areas and closed a self-identified audit issue.• Oversaw $3.4MM initiative and improved caller authentication, enhanced tracking of changes made to non-customer roles, and closed many compliance issues for consumer and small business credit card servicing. This resulted in the closure of two self-identified audit issues.
-
Vp, Project ManagerBank Of America May 2012 - Jan 2019Portland, Maine Metropolitan AreaProvided project management support for enterprise-wide Consumer and Small Business Credit Card and Deposit initiatives. • Managed project budgets, coordinated activities between technology areas, responded to defects and escalations, change policy adherence, and drove people/process design workstreams.• Led project and migrated Merrill Lynch Small Business credit card application process from a vendor-hosted system (RBAS) to the bank's internal digital platform (ABPA).• Enabled re-presentment/fulfillment of Credit Builder Direct Mail offers in the financial center channel.• Implemented event-driven reconciliation framework and enabled end-to-end document reconciliation for 50+ document types across deposits, cards, and mortgages. Enabled failures to be detected at each stage in the document lifecycle, from initial data selection, online delivery, and customer notification. Closed two self-identified audit issues.
-
Vp, Service Delivery ConsultantBank Of America Mar 2009 - May 2012Portland, Maine Metropolitan AreaProvided service delivery and project management support for Existing Account Marketing, Touchpoint Optimization (CRM), and banking center new account marketing.• Led initiative to modify the processing of Self Pay credit card access checks to minimize revenue loss from new payment allocations rules introduced by the CARD Act. Delivered 3 Year NIBT of $15MM.• Managed vendor workstream for large-scale initiative and launched customer-level offers.• Delivered Card Activation IVR (vendor West Interactive), InterConnect Application Service Provider (vendor Equifax), ADSF (Internet Security) testing and remediation, and Disaster Recovery Planning.• Led access management, change and incident management, and ongoing application governance activities that maintained compliance with bank technology and information security policies.• Engaged in remediation, tracking, and reporting of risk items, including ADSF findings and audit.• Managed issues in the STORM system and prepared updates for monthly executive risk reviews.
-
Vp, Platform ManagerBank Of America May 2008 - Mar 2009Portland, Maine Metropolitan AreaOversaw card sales platform management in channel distribution line.• Led marketing channels, including Zoot Passive Preapproval and Instant Credit (Cobrands, Consumer Online), Northwest Banking Centers, LaSalle Bank, Small Business, and Dealer Financial Services.• Implemented solutions that significantly reduced the amount of work needed to install North West AOLN (Apply Online Now) active applications and disclosures and Card Solutions Passive disclosures.
-
Vp, Operations Project ManagerBank Of America May 2006 - May 2008Portland, Maine Metropolitan AreaManaged IT projects impacting customer marketing call center strategies and operations.• Represented the customer marketing line of business on a large-scale project that expanded the credit card processing platform's pricing capabilities at the bank. • Focused on design, testing, and implementing a new pricing strategy engine using Fair Isaac's Blaze platform.
-
Avp, Strategy Analyst/Project ManagerBank Of America Jan 2004 - May 2006Portland, Maine Metropolitan AreaImplemented promotional cash pricing strategies and supported corporate loan growth initiatives.• Analyzed strategy performance by developing and executing ad-hoc queries and reports. • Selected as a line of business project manager for MBNA's transition to Bank of America. • Led technology projects, including Card Rebranding, Card Activation IVR, FI Transparency, and CLMS Pricing Enhancements.
-
Strategy Execution ManagerMbna Jul 2002 - Jan 2004Portland, Maine Metropolitan AreaManaged pricing strategy execution for credit card contact centers (Customer Marketing, Balance Retention, and Customer Retention). • Led execution of contact center pricing strategies, including cash and retail rate offers. -
Operations And Project SupportMbna Jun 1994 - Jul 2002Portland, Maine Metropolitan AreaHeld various positions during major growth phase of the organization, including:IVR and Contact Center tech project supportBudget analysis, leads management, performance reporting.Digital content management
Joel Dufour Skills
Joel Dufour Education Details
-
Business Administration, Accounting
Frequently Asked Questions about Joel Dufour
What company does Joel Dufour work for?
Joel Dufour works for Bank Of America
What is Joel Dufour's role at the current company?
Joel Dufour's current role is Financial Services Project Manager | Credit Card Technology | AML Compliance | Banking | Financial Services | Sales Platform Management.
What is Joel Dufour's email address?
Joel Dufour's email address is jo****@****ape.net
What is Joel Dufour's direct phone number?
Joel Dufour's direct phone number is +120723*****
What schools did Joel Dufour attend?
Joel Dufour attended University Of Maine.
What skills is Joel Dufour known for?
Joel Dufour has skills like Credit Cards, Financial Services, Credit, Process Improvement, Risk Management, Management, Relationship Management, Portfolio Management, Banking, Vendor Management, Financial Risk, Program Management.
Who are Joel Dufour's colleagues?
Joel Dufour's colleagues are Sanjeev Singh, Rakesh Shetty, Don Shelton, Melody Tham, Fernando Gonzalez Jr, Gregory Ohrin, Danny Marin.
Not the Joel Dufour you were looking for?
-
Joel Dufour
Opérations Maritimes / Logistique De Transport ➡️Gestionnaire➡️Equipe➡️Maritime➡️MinesGreater Montreal Metropolitan Area -
Joël Dufour
Commercial / Communicant | Community Manager, New Business DevelopmentLausanne Metropolitan Area2gmail.com, ringier.ch -
-
Joel Dufour
Greater Boston
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial