Joel Gordon Email & Phone Number

Washington, Dc, Us

Kirkland, Wa, Us

· Collaborate to define technical strategies to address gaps and concerns; provide project management for product areas.· Build alignment for efforts such as product architecture and solutions to complex technical needs.· Work with customer success, engineering, product management and UX to triage and prioritize in-market issues.· Partner with QA for test plans and execution as needed, with Technical Writers for documentation, with Tech Enablement for content, with Pre-sales for enablement on Demos/POCs and execution as needed.

Kirkland, Wa, Us

· Collaborate to define technical strategies to address gaps and concerns; provide project management for product areas.· Build alignment for efforts such as product architecture and solutions to complex technical needs.· Work with customer success, engineering, product management and UX to triage and prioritize in-market issues.· Partner with QA for test plans and execution as needed, with Technical Writers for documentation, with Tech Enablement for content, with Pre-sales for enablement on Demos/POCs and execution as needed.

Kirkland, Wa, Us

Kirkland, Wa, Us

Armonk, New York, Ny, Us

Software Engineer - IBM BigFix - Department of Justice

Ashburn, Va, Us

Contractor with the United States Department of Justice

Assist in monitoring the site health of 18,500+ systems within the Department of State (DoS) consolidated IT infrastructure. Maintain patches, standard operating environment software, security and antivirus compliance, SMS scanning, vulnerability reporting, workstation local accounts and user account statuses. Support the Release Management Branch (RMB) team in achieving a risk level score of A+ for all consolidated systems for over two months. This is the first time RMB has maintained this level of performance in the three years since team inception. Develop VB scripts to remove old versions of Microsoft Silverlight and Oracle Java Runtime Environment which effectively mitigates the vulnerability scores of consolidated systems by five percent.

Provide operational support for client workstations and servers utilized by approximately 2,200 Department of State (DoS) employees in Northern Virginia and 35 domestic field office locations. Train new technicians and familiarize them with the customer environment, and support best practices. Perform team lead functions such as incident management, team-guidance, and management reporting. Complete multiple off-site workstation refreshes, individually and as part of an installation team, facilitating the completion of projects ahead of schedule and below budget. Reconfigure the protocol for Lexmark MFP devices utilized by DoS to support multiple domain logons allowing users from multiple bureaus to use a single device. Maintain the highest level of SLA compliance for incident management and overall performance.

Herndon, Va, Us

Provided mission critical helpdesk support to the 376th Air Force Expeditionary Wing and Coalition Forces at Manas AFB (Kyrgyzstan) as part of the communication squadron’s 24/7 helpdesk operation. Maintained and administered workstations, servers, and printers for 800+ users in the domain.2009-Present Maintained the highest level of SLA compliance for ticket resolution and customer satisfaction for four consecutive months earning a performance commendation from the squadron commander and contract management. Reportedhighrisksystemvulnerabilities,securitybreaches,andusepolicyviolationstobasesecurity forces, providing detailed documentation and initial system investigation reports allowing for faster risk mitigation and corrective action.

Herndon, Va, Us

Performed application server activations for the Military Health System’s Defense Medical Logistics Standard Support (DMLSS) program. Oversaw the operations of server installations, application deployment, and performed any necessary troubleshooting. Assisted in implementing the use of Microsoft Systems Management Server to deploy the client application to user workstations cutting overall site deployment time by 25% and personnel requirements in half. Created support documentation and conducted training sessions for system administrators and users reducing the need for additional time and personnel keeping site activation costs an estimated 10% below budget.

Raleigh, Nc, Us

Provided all IT related operational support and troubleshooting for 40+ employees between two offices and telework personnel. Maintained client systems, deployed all hardware and software, and managed data storage, backup, and recovery. Developed databases for asset management (estimated value $500,000), employee information, and proposal and contract management (estimated value $60 million). ConfiguredVPNaccessforteleworkemployeesandmanagedfileshareaccessimprovingoverallproject productivity and organization.

 Developed PowerPoint presentations for use in college lectures and as public speaking aids.  Provided IT support for office systems and applications.

Rapidan, Va, Us

 Programmed and maintained grade book application with Microsoft Office Excel. Performed office tasks of data entry, filing, copying, and phone switchboard.

Bachelor Of Applied Science (B.A.Sc.), Cyber Security

Associate Of Applied Science, Information Technology-Computer Network Systems

General Studies