Joel D. Email and Phone Number

• Managed student accommodation and housing logistics, and led initiatives to match 2000+ students with host families, driving placement accuracy and contributing to 15% growth by identifying and capitalizing on new market opportunities.• Developed strong relationships with stakeholders and third-party suppliers, resulting in business growth and a 30% increase in customer satisfaction through a customer-first approach and 95% first-contact resolution.• Provided data-driven recommendations through audits, leveraging Excel for in-depth financial analysis, improving resource allocation, and supporting informed decision-making.• Delivered financial insights, optimized reporting processes with advanced data collection and management frameworks, and reduced errors by 25% through advanced data management frameworks and detailed compliance reporting.• Improved student accommodation experience by implementing a streamlined request and approval process, reducing processing time by 30%.

• Analyzed consumer data to deliver actionable insights, enhancing KPIs, optimizing functionalities, and driving continuous improvement initiatives using SQL and Advanced Excel.• Translated business requirements into detailed UI/UX design specs, creating wireframes and prototypes for seamless backend integration.• Streamlined project workflows by converting requirements into actionable JIRA items, reducing project cycle time by 25% and improving capacity planning by 40%.• Managed a 10-member team to deliver a payments platform for regional and FX payments overseeing user needs analysis and feature development, reducing transaction processing time by 30%.• Led the launch of an AI-powered SOP and Essay analyzer as a Product Owner, with Generative AI solutions that automated content creation, reducing manual effort by 50%.• Documented BDDs and product enhancements, organized sprint planning sessions, and standardized acceptance of best practices across day-to-day operations.• Created comprehensive project reports and dashboards using Power BI and Tableau, enabling real-time tracking of KPIs, performance metrics, and project progress for informed decision-making.

• Advised senior C-suite officials on strategic initiatives by evaluating business operations, conducting competitor analysis, and identifying trends and growth opportunities.• Led stakeholder workshops to capture, validate, and document functional and technical requirements, creating BRDs, BDDs, and process flow diagrams to map current as-is processes and designs to future to-be workflows.• Developed digital transformation strategies for educational institutions to streamline online engagement, student onboarding and management, and student finances.• Built dynamic financial models in Excel, leveraging forecasting, variance analysis, and scenario planning to drive strategic insights. Led end-to-end budgeting cycles, aligning them with profitability targets.• Integrated financial SaaS products and ERP systems with legacy client systems to optimize financial management, payments, and reporting, automate procurement and ledger management, and streamline budgeting, enhancing operational efficiency across business units for clients in India, Australia, the Middle East, and the USA.• Utilized SQL to design data structures and queries for financial software, ensuring accurate data processing and seamless integration in payment platforms and financial management ERP tools.• Created comprehensive test strategies to reduce software defects, executed data migration programs, and led pilot training to facilitate UATs to validate system functionality and the adoption of new releases.• Developed interactive project dashboards using Power BI and Tableau to track KPIs and project metrics along with traceability matrices to support change management, facilitating objective data-driven decision-making.• Conducted risk assessments to evaluate potential exposures and developed mitigation strategies, achieving a 15% reduction in compliance errors.