Joel F Burow, Cem® Email & Phone Number

Milwaukee, Wi, Us

Greater Milwaukee Area

• Mentor and support a great team of Account Managers that collectively oversee nearly three-quarters of a billion dollars of our largest commercial & industrial customer's energy needs• Highly-accomplished at helping lead, mentor and support interdepartmental teams that continuously improve on their processes to reflect industry Best Practice and exceed expectations. What our interdepartmental team has accomplished together has been outstanding; steadily improving large business customer satisfaction from 24th in the nation in 2007 to 3rd in the nation in 2015. I have no doubt #1 in the nation is in our team's future.• Foster strong, successful partnerships across business units• Very experienced presenting to executive leadership• Visionary; created formal internal customer-specific strategy meetings to unify internal communication & customer focus• Innovative; authored Best Practice ‘How to’ guide for account manager Joint Planning meetings with customers & helped develop formal Customer Plan template• Resilient, successful track record in economic / business development, having helped convince 16 large businesses to relocate to or expand in Wisconsin since 2010• Appointed We Energies liaison with Milwaukee 7 Regional Economic Development Partnership & Kenosha Area Business Alliance• Lead subject matter expert in complete redesign, rebid and implementation of We Energies energy efficiency program

Greater Milwaukee Area

• Mentor and help motivate team of Account Managers while helping oversee nearly three-quarters of a billion dollars of our largest commercial & industrial customer's energy needs• Highly-accomplished at building and mentoring teams that exceed expectations• Championed and led executive sponsored Lean Team to redesign all 16 account managed business customer processes to reflect industry Best Practice. Redesign has served as foundation for helping drive customer satisfaction from 24th in the nation in 2007 to 4th in the nation in 2014• Influence without authority; led interdepartmental Lean Team thru difficult, and at times, contentious conversations by influencing support and buy-in and fostering strong, successful partnerships across business units to enhance Best Practice processes• Agile; led interdepartmental team that designed billing for popular Real Time Market Pricing rider, which was recognized in feature article in January, 2015 issue of ‘Chartwell’s Best Practices’• Very experienced presenting to executive leadership• If there is an issue with a large, high profile business customer, our CEO and executive leadership often entrust them to me• Developed formal Guiding Principles which set forth expectations for successful partnership between Account Managers, Energy Advisors and their customers• Visionary; created formal internal customer-specific strategy meetings to unify internal communication & customer focus• Innovative; authored Best Practice ‘How to’ guide for account manager Joint Planning meetings with customers & developed formal Customer Plan template• Resilient, successful track record in business development, having helped convince 16 large businesses to relocate to or expand in Wisconsin since 2010• Appointed We Energies liaison with Milwaukee 7 Regional Economic Development Partnership & Kenosha Area Business Alliance• Lead expert in complete redesign, rebid and implementation of We Energies energy efficiency program

Milwaukee, Wi

• Managed relationships at the executive level with We Energies largest customers for 10 years; representing half a billion dollars in revenue• Led roll-out of ‘Executive Partnership Program’ for VP and had significant input into the design.• Instrumental in shepherding ‘the voice of the customer’• Led Key Accounts department for six months in assistant VP’s absence• Led team of 14 crews & over 60 personnel to replace 120 cable splices on a 1.7 mile underground service to a large air separation customer• Assembled interdepartmental team and led efforts to partner with a battery storage manufacturer on a $9.7M, 12MW DOE energy storage demonstration project• Designed & managed highly regarded ‘Energy Insights’ monthly newsletter• Served as company liaison with executives from European wind turbine component manufacturer and helped convince them to site their first US manufacturing facility in Milwaukee• Innovative; organized a ‘Wisconsin Wind Energy Supply Chain Summit’ to bring wind turbine OEM’s together with SIC-specific customers from our territory to develop relationships and attract wind turbine component mfg. to our service territory. Over 600 attended• Streamlined Market Intelligence Report that provides information needed for accurate forecasting, financial and business updates to Wall Street• Assisted in securing a $1 million Federal grant to help battery storage manufacturer become first domestic supplier of emerging lightweight battery technology for the military• Passionate about my work; authored Energy Management Roadmap to educate and help customer Energy Teams develop sustainable energy management plans• Team-centered; assisted with design & construction of a 1MW thermal ice storage system, as well as two 3.2MW landfill gas turbine systems with heat recovery to generate electricity• Energy strategist; assisted customer executives and their staff with identifying innovative ways to reduce their energy costs and improve their bottom line

Greater Milwaukee Area

• Responsible for managing customer relations at the executive level with our top 200 largest business customers; many of whom are global leaders in their industry.• Facilitated installation of a 12 MW standby diesel generation system for a large glass container manufacturer in the food & beverage industry.• Worked closely with the global leader in household cleaning supplies and other consumer chemicals for 2 years developing a 3.2 MW landfill gas-to-electricity project.• Developed a strategy to grow We Energies’ ‘Energy for Tomorrow’ renewable energy program overall, and in particular, with our business customers.

Milwaukee, Wi

• Managed nine member team which performed comprehensive facility energy audits for a large school district (38 facilities) in a matter of seven months. This effort was the backbone of an $8,000,000 performance contract, and was cited as an outstanding example of how teamwork could achieve great results.• Championed the formation of a “Suggested New Service & Product Offerings” team, that identified new platforms for providing exceptional service to our customers in the areas of pricing, reliability & responsiveness.• Managed turn key installation of a 500 ton cooling tower for a large canned food packaging company.• Participated on a 5 member team to develop a screening tool with which to evaluate and rank the profitability and viability of potential projects, prior to investing capital & labor dollars.• Elected as Wisconsin Electric’s representative on a 30 member state wide Daylighting Committee for the Energy Center of Wisconsin in Madison, WI.• Authored presentation for a Foundrymen’s conference that identified strategies for reducing energy & operating costs in the areas of general housekeeping, routine maintenance, load shifting and capital improvements.• Provided compressed air simulations and complete air system analyses, including dryers, controls, aftercoolers, etc. for multiple large commercial & industrial customers.• Proposed four standby electric generation projects (3 diesel & 1 propane)• Earned a leadership role within Wisconsin Electric’s group of project managers.• Earned a reputation throughout the company as a trusted and valuable resource who instilled a sense of ownership & pride into each project.• Acquired an entry level working knowledge of automated drafting utilizing Microstation 95.

Milwaukee, Wi

• Managed the installation of a complete lighting control system for an industry leader in healthcare imaging, which saved them $30,000 annually for a 2.5 year payback.• Championed the formation of a Wisconsin Electric “Compressed Air Leak Detection” program, whereby we helped customers realize $700,000 in operating cost savings in less than 1 year, and at the same time fostered customer relations and realized additional revenue generation.• Trained internal staff on the use of ultrasonic compressed air leak testing equipment & created a computer program to translate ultrasonic readings into actual flow data, which was at the time, the only of it’s kind in the compressed air market.• Formulated comprehensive energy end use breakdowns for customers by department.• Conducted a thorough analysis of a 5,000 hp low pressure blower system for a large yeast company. The recommendations which included control & sequencing modifications, saved them 6,000,000 kWh or $183,000 annually and yielded a 1.6 yr. payback.• Provided compressed air simulations and complete air system analyses, including dryers, controls, aftercoolers, etc. for multiple large commercial & industrial customers.• Modeled the heating & cooling loads for customer’s existing and proposed facilities.• Explored the feasibility of thermal energy storage for several applications via modeling.• Developed a training module on variable speed drives for Wisconsin Electric customers.

Milwaukee, Wi

• Supervised a staff of four engineers• Acquired a working knowledge of the needs of Wisconsin Electric’s largest commercial and industrial customers, and how to meet those needs with exceptional service• Attained a “hands on” working knowledge of a wide variety of technologies; namely: refrigeration, compressed air and HVAC systems, ice storage, variable speed drives, energy management systems, as well as fan, pump and blower systems • Developed a unique compressed air simulation program which enhanced Wisconsin Electric’s position as an extremely valuable asset to their customers• Reviewed and approved custom process technical applications which, when implemented, contributed to Wisconsin Electric’s customers achieving 300,000 MWH in electrical consumption savings or $9,000,000 toward their Smart Money goals in a matter of two years

Milwaukee, Wi

• Singled out by Wisconsin Electric to assist with establishing Smart Money energy conservation program guidelines• Responsible for approving field generated technical engineering calculations• Provided technical engineering training for new Smart Money employees• Served as a technical resource to Wisconsin Electric on a wide variety of technologies