Joel Koon Email & Phone Number

Raleigh, NC, US

Cary, NC

• Deploying, patching, and maintaining physical and virtual infrastructure (on premise and cloud)
• Cloud technologies: Azure and AWS
• Operating Systems: Windows, Red Hat Enterprise Linux
• VMware vSphere 6.x
• Veeam Backup & Recovery
• CA PAM (Privileged Access Manager / Xsuite)

Cary, NC

• Managed 300+ VMs for CA Technologies’ SaaS offering comprised of Windows, Linux, and Solaris guest operating systems
• Upgraded vSphere 4.x production and development environments to vSphere 5.1
• Converted to CA employee Oct 2013

Round Rock, TX

• Network Operating System (NOS) Analyst for Alternate-OS support team handling escalated issues from Level 1 support, field engineers, and collaborating with other Dell teams such as Storage, Networking, and Developers.
• Typical escalations involve performance problems with storage & networking, PSOD’s, VM’s not starting, ESXi/vCenter disconnects, LUNs/VMFS disappearing, upgrades, configuring iSCSI (Dell EqualLogic/MD32xxi)
• Tools used for resolving cases include engaging remotely via WebEx and phone, obtaining vm-supports to review logs/configuration/firmware/drivers, replaying performance data in esxtop to look for bottlenecks, capturing.
• Limited customer’s downtime that was experiencing PSODs whenever a VM was powered on. The PSOD’s were showing up on random CPUs but the error always stuck with a particular slot (0-15 = 1st physical CPU; 16-31 = 2nd.
• Used PowerCLI Image Builder to create customized ESXi 5 image with necessary drivers for customer having problems with the base ISO missing network and storage drivers necessary to complete install
• Built vApp for vSphere: Optimize and Scale course for students to complete labs with including 2x ESXi VMs, 2x vCenter VMs, 1x Controller VM (File/DNS/DHCP/TFTP), and IP Storage VM.

Round Rock, TX

• Provided support for external Dell customers via inbound call center involving Dell PowerEdge Servers, PowerVault Storage, or OEM software purchase including VMware, Red Hat, Citrix,NetWare, and Microsoft operating.
• Original member of Alternate-OS support team created in 2006 to help handle increased support requirements for VMware, Linux, Citrix, and Netware customers
• Promoted to L2/escalation role March 2010

Austin, Texas

• IT Supervisor for outbound call center research and marketing firm in Austin, TX
• Managed Windows NT/2000, Linux, and Novell NetWare 3.x servers critical to call center operations
• Prepared MS SQL Server data for automated/predictive dialer surveys based on demographics for a particular survey
• Generated nightly survey reports for call center staff

San Marcos, TX

• Provided help desk assistance in computer labs as a full-time student while pursuing Bachelor’s Degree
• Offered students assistance with Word, Excel, Programming (Visual Basic, C++), Web Design(HTML, ASP), and other computer related tasks as needed
• Assisted with reimaging and adding systems to the lab network

Bachelor'S, Computer Information Systems

Education record