Joelle Raymond Blok Email & Phone Number

Copenhagen, Dk

København, Hovedstaden, Danmark

København, Hovedstaden, Danmark

Copenhagen Area, Denmark

2860 Søborg

SamFocus is a consulting company, which mediates positive change to the unemployed and vulnerable Citizens of Denmark. SamFocus is providing specialized services to job centers across the country with the aim to bring unemployed citizens into/back to work or education whilst achieving self-reliance.As part of the administrative team at SamFocus, I experienced a high degree of variation in the daily workload. Generally, I was responsible for a wide range of tasks within the… Show more SamFocus is a consulting company, which mediates positive change to the unemployed and vulnerable Citizens of Denmark. SamFocus is providing specialized services to job centers across the country with the aim to bring unemployed citizens into/back to work or education whilst achieving self-reliance.As part of the administrative team at SamFocus, I experienced a high degree of variation in the daily workload. Generally, I was responsible for a wide range of tasks within the administration field.My primary function as a Direktors Assistant was to assist the CEO hence I was involved in many of the company’s core processes from a strategic, operational and practical perspective.I was a part of a professionally competent and committed team where everyone was working focused og proactive. My primary tasks where including but not exhaustive to:- Data processing and providing complex analysis, statistics and sales material for the CEO in an understandable and presentable format for both internal and external usage.- Administration and operational optimization. Developing and optimizing business processes in order to optimize the company’s overall results.- Customer Service, handling incoming orders from customers as well as professional handling of complaints and feedback in accordance with the company’s standard.- Ad Hoc Show less

London, United Kingdom

Founded in 1996, Q Home is one of the largest providers of serviced accommodation in Scandinavia, with expanding operations in Sao Paulo, Austria and London.In January 2014 I was employed as a Reservations Executive at Q Home UK Ltd. where my main responsibilities were to respond to all incoming enquires whilst delivering a consistent high level of customer service.As a part of the reservations team, I was ensuring that monthly occupancy and revenue targets were achieved whilst… Show more Founded in 1996, Q Home is one of the largest providers of serviced accommodation in Scandinavia, with expanding operations in Sao Paulo, Austria and London.In January 2014 I was employed as a Reservations Executive at Q Home UK Ltd. where my main responsibilities were to respond to all incoming enquires whilst delivering a consistent high level of customer service.As a part of the reservations team, I was ensuring that monthly occupancy and revenue targets were achieved whilst identifying customer needs and building appropriate relationships with customers and bookers to encourage using Q Home as a preferred supplier. Daily tasks were including but not exhaustive:- Receiving and dealing with reservations from travel agencies and e-bookings, from corporate clients and leisure guests.- Dealing carefully with confidential customer information, such as payment details, whilst producing invoices and confirmations accurately and on time.- Handling feedback and complaints professionally whilst ensuring that remedial action was taken when applicable.- Analysing travel tendencies to maximise occupancy and revenue.- Undertaking apartment viewings and meet and greets including support to the operations- and housekeeping team.- Organising and administration of company documents to ensure that all systems were up to date. Show less

Graduate Certificate In Business Administration (Hd Part 1), Business/Managerial Economics

The combination of my theoretical knowledge and experienced application of economic analysis and concepts as well as statistical methods.

Graduate Diploma In Business Administration (Organization And Management), Organization And Management

Social Sciences

Activities and Societies: Student Counsil, Musical I graduated from Gammel Hellerup Gymnasium in the summer of 2013 with A-levels.