Joelle Kool Email & Phone Number

Abbotsford, Bc, Ca

Chilliwack, British Columbia, Canada

▸ Provided front end greeting to new and existing walk-in clients▸ Utilized the Enhanced Critical Incident Technique (ECIT) to assess and analyze graduate school counsellors' effectiveness in providing student support▸ Engaged in and observed an ACT-based (Acceptance and Commitment Therapy) group, gaining insights into therapeutic techniques and group processes▸ Observed supervision sessions, gaining insights into feedback and clinical guidance for graduate students

Abbotsford, British Columbia, Canada

▸ Facilitate goal attainment and address individual needs outlined in support plans for clients with developmental disabilities▸ Enhance well-being through leisure activities and address social and emotional needs▸ Ensure health, safety, welfare, and independence in daily activity▸ Manage finances and support plans as a dedicated keyworker for comprehensive client care

Pitt Meadows, British Columbia, Canada

▸ Cultivated culture of empowerment to help employees better meet customer needs▸ Connected with clients daily to understand needs, provide, assistance, and collect feedback to encourage better operations▸ Established and executed departmental procedures and goals to optimize team performance and productivity

Burlington, Ontario, Canada

▸ Progressed from Sales Associate, to Senior Advisor, to Supervisor within a 2-year period▸ Provided on-going coaching, training, feedback, and motivation to team members as needed to achieve sales goals and high standards of customer service▸ Handled customer escalations and problem resolutions in person and on the phone, ensuring customer satisfaction while adhering to company policies