Joellyn Julander Email & Phone Number

Coeur D'Alene, Id, Us

Los Gatos, California, Us

UserTesting enables organizations to deliver the best customer experience powered by human insights. With UserTesting’s on-demand human insights platform, brands make accurate customer-centric decisions across your entire organization, at the speed your business demands. Visit https://www.usertesting.com/ to learn how you can begin to understand what your actual customers think by hearing directly from them.

Atlanta, Georgia, Us

A lot has changed at Alvaria (formerly ASPECT) over our 45-year history, but our core mission has remained the same: Help companies create better experiences for their customers and the employees who serve them.Alvaria's goal is to simplify and improve the customer and agent experience. Our complete suite of contact center and workforce optimization solutions helps companies like yours keep agents engaged while providing exceptional customer service experiences. Discover our flexible, highly-scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more—available on-premises or in any hosted, private or public cloud environment.

New York, Ny, Us

CaféX is the leading provider of real-time customer engagement solutions. Our software that makes it amazingly simple for people to collaborate in ways that work best for them.We believe that digital engagement should be tailored to each person's wants and needs. Customers and partners should be able to choose when, how, and where to interact with a company's services. Employees should be able to collaborate effortlessly through video, chat, and screen sharing. And the transition from an app to a live person should be as simple as tapping a button. These personalized, intelligent connections strengthen business relationships and deliver measurable results.

Franklin, Ma, Us

Interactions is a technology company that builds and delivers hosted Virtual Assistant applications that enable businesses to deliver automated natural language communications for enterprise customer care.Interactions' hosted Intelligent Virtual Assistants combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. Operating under a SaaS business model, Interactions' service includes both an application's design and build, as well as continuous operating and tuning. Services created can be compared to services provided by Apple’s Siri, Amazon Alexa, and Google Now.

Hoboken, New Jersey, Us

NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including, phone calls, mobile apps, emails, chat, social media, and video. NICE solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 5,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com

Menlo Park, Ca, Us

Genesys Proactive Customer Communications is a customer experience management solution with deep expertise in delivering proactive, cross-channel customer engagement solutions across the full customer lifecycle. We partner with our clients to help them grow revenue, build profitable customer relationships, and collect money more efficiently. Our cloud-based platforms, combined with our strategic services, enable the delivery of scalable and cost-effective solutions:Mobile MarketingProactive Customer CareCollections and PaymentsGenesys’s cross-channel engagement strategies, along with our mobile expertise and preference management capabilities, ensure positive customer interactions that are personalized, relevant, and compliant.More than 450 global end-clients leverage Genesys’s proactive multi-channel communications and preference management platforms to power 2.5 billion personalized customer interactions annually for marketing, customer care, collections, and payments. Our clients span many industries including financial services, telecommunications, utilities, retail, CPG, healthcare, and debt collection agencies.

Menlo Park, Ca, Us

Genesys is the global multichannel customer experience and contact center solution leader. Our customer experience platform takes customer experience to the next level through on-premises, cloud, and hybrid software solutions. Genesys powers great customer experiences that are consistent, seamless, and personalized across all touchpoints, channels, and interactions. Since our inception in 1990, Genesys has been the pioneer in advancing customer service. Creating one of the world’s first highly scalable computer telephony integration (CTI) solutions, our earliest innovations enabled call center agents to concentrate on resolving a customer issues, not repeating questions they’ve already answered. Today, our solutions provide maximum insight into (and control over) Contact Center operations.Genesys software helps organizations across all industries define the journeys that matter most to customers by delivering consistent experiences to every touchpoint.Powered by the Genesys Customer Experience Platform, our solutions enable businesses to intelligently manage interactions and improve customer satisfaction. That makes it easier than ever to align customer experiences with the perceived values they deliver—greater loyalty to the brand and higher revenue to the business.

As a global leader in the contact center market since our founding, Avaya offers highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively. The Avaya Aura® Contact Center Suite creates a single integrated customer queue, regardless of the type of media or modality, including voice, video, email, chat or social media, and delivers a highly personalized customer experience. The tight integration of our contact center applications with Avaya Aura has allowed us to change the nature of a contact center from the previous approach of routing customers to agents and self-service applications, often with a loss of customer information or context, to a model where we use session management to bring customer service people and applications from around the enterprise to the customer, leading to Small and Medium Enterprise Communications.

MSN Communications, Inc., a TDS Company, is headquartered in Englewood, CO with sales offices in AZ and CA. As a Cisco Gold Partner, MSN offers diverse and innovative professional services in communications and networking solutions. As a leading provider of technology services, MSN Communications uses a comprehensive consultative approach to address our customer’s business requirements, and as a trusted partner, leverages our intellectual capital and commitment to deliver technical solutions that address real business challenges. Our services empower customers to communicate more effectively using collaborative voice, video and web technologies. Our agile data center solutions provide the security, virtualization, scalability and back up today’s IT infrastructure and applications require, while our enterprise networks experts ensure our customers have the comprehensive network architecture that today’s fast-paced businesses need. Our commitment to excellence requires engineering expertise that encompasses today’s IT market leaders, including Cisco, EMC and VMware. But above all, it is enabling our customers’ success that makes MSN Communications a trusted technology solution provider