Joel Menna Email & Phone Number

Las Vegas, Nevada, United States

Proactively perform ongoing retention activities including monthly calls, emails, and monitor usage reports to management of increases or declines• Assess attrition reports to identify potential defecting accounts and execute a game plan to retain the business• Review customer account activity to identify accounts that may not be using NCC services to their volume potential and identify proactive solutions to drive results

*Required to make up to sixty outbound sales calls daily, providing potential customers with superior customer service*Through Demonstrations I’m required to provide detailed knowledge and benefits of company products, services, prices and answer customers questions*Emphasis on following up with customers through email and telephone communication ensuring any unanswered questions or concerns are addressed*Integrity selling certified

Salt Lake City, Ut

*Supervise team of ten to twelve agents focusing on spot coaching, initiating high conversion rates and motivating team through creative practices to exceed goals.*Responsibilities also include; hiring and training, performance appraisals, rewarding and disciplining employees, addressing complaints and resolving problems, as well as, hourly reports and weekly payroll.

Greater Salt Lake City Area

*Assist potential Clients with acquiring loans for new purchases, refinances or loan modifications utilizing Conventional FHA and VA programs*Acquire new Clients by self-promotion and networking through creative practices and referrals from former clients.*Involved in training new Loan Officers by using company guidelines and practices as well as implementing new Marketing Techniques.

Greater Salt Lake City Area

*Assist potential Clients with acquiring loans for new purchases, refinances or loan modifications utilizing Conventional FHA and VA programs*Acquire new Clients by self-promotion and networking through creative practices and referrals from former clients.

Bachelor'S Degree, Communication And Business

I had a radio show for 2 years, I was also a member of the SUU football team and I was a Team Captain for 2 years..

Education record