Joel Morrice Email & Phone Number

Lansing, MI, US

Lansing, Michigan Area

• Worked closely with executive, key departmental management, and stakeholders in the organization to learn the product and gather business requirements.
• Defined, analyzed and documented project requirements to translate into a functional design.
• Worked closely with subject matter experts and external vendors to conceptualize, design and support the implementation of digital solutions that met business objectives.
• Researched industry trends and best practices to develop… Show more
• Researched industry trends and best practices to develop recommendations of technologies and methods to stakeholders.
• Defined user flows and wireframes for new design projects.

Lansing, MI

• Interfaced with internal/external stakeholders on a regular basis.
• Coordinated all plans and communication with the team and all stakeholders involved.
• Ensured deliverables are aligned with goals and objectives requested.
• Collected feedback across multiple departments and delivered to vendors for implementation.
• Coordinated the delivery and completion of project reports and timelines.

Lansing, MI

• Responsible for daily evaluation and maintenance for government website that includes fixing broken links and assisting web coordinators with content distribution.
• Found and corrected site accessibility issues with hand written HTML and CSS to comply with federal section 508 requirements.
• Collaborated with User Experience and eMichigan teams for current agency site overhaul.
• Assisted different offices within the organization to determine what content should be saved or… Show more
• Assisted different offices within the organization to determine what content should be saved or archived based on site visitor data.
• Helped craft survey and focus group questions to determine direction of website.

Lansing, Michigan Area

• Restocked vending machines with goods that are empty or low, taking note of how quickly products sell.
• Examined equipment to ensure proper functionality, such as dispensing correct items, crediting correct money paid, and cooling systems.
• Reconciled monetary balances of more than 60 machines on a daily basis.
• Maintained records of money collection and stock details as well as maintenance needs.
• Coordinated refund and maintenance requests with account staff.

Okemos, MI

• Assisted in-store customers with choosing a mobile device as well as calling and data plans that best fit their personal needs.
• Educated and engaged customers through product demonstrations.
• Identified and acted on opportunities to up sell additional products and services to new and existing customers.
• Drafted all paperwork for customer contracts, set up auto-pay, added and deleted features, etc.
• Remained current on all AT&T service offerings and products to aide in… Show more
• Remained current on all AT&T service offerings and products to aide in educating customers. Show less

Flint, MI

• Provided advice and hands-on technical support to Verizon Wireless customers in need.
• Investigated cellular network and mobile device issues.
• Used diagnostic equipment to determine hardware and software failures for mobile devices.
• Repaired and replaced malfunctioning customer equipment.
• Assisted customers in transitioning between cellular devices, often educating them on device capabilities.
• Resolved customer issues and shared benefits of additional services and… Show more

Owosso, MI

• Recommended and helped customers select merchandise based on their needs.
• Shared product knowledge with customers while making personal recommendations.
• Worked as a team lead to provide the highest level of service to customers.
• Maintained friendly and professional customer interactions.

Associate Of Business, E-Business And Web Development, 4.0

Activities and Societies: Phi Theta Kappa

Associates Degree In Specialized Technology, Computer Animation, 3.2

Professional Education, User Experience And Interaction Design

I am a professional member of the Interaction Design Foundation, a global professional association for UX designers