Troy Guthrie Email & Phone Number

Charlotte, Mi, Us

Lansing, Michigan, United States

Lead a team of engineers and technicians to maintain IT operations in a hybrid environment, supporting both on-site and remote team members.Oversee vendor management and conduct negotiations to secure favorable contracts.Conduct budget analysis and capital expense planning to optimize financial resources.Deliver weekly status updates to clients on active IT projects, ensuring transparency and progress tracking.Administer network infrastructure for an on-site tenant comprising 20… Show more Lead a team of engineers and technicians to maintain IT operations in a hybrid environment, supporting both on-site and remote team members.Oversee vendor management and conduct negotiations to secure favorable contracts.Conduct budget analysis and capital expense planning to optimize financial resources.Deliver weekly status updates to clients on active IT projects, ensuring transparency and progress tracking.Administer network infrastructure for an on-site tenant comprising 20 team members, ensuring seamless connectivity and performance.Manage data center connectivity across multiple state locations to ensure robust and reliable network operations.Administer a Microsoft Office 365 environment across multiple tenants, ensuring efficient and secure collaboration.Improve helpdesk operations by reducing ticket volume and clarifying metrics and SLAs.Implement a self-service peripheral interface to enable remote workers to independently manage their equipment needs. Show less

Detroit, Michigan

Primary responsibilities include the leadership of a team of 8 Engineers to deliver data integrationsolutions critical to the success of the Servicing Technology Department.Designed, Architected and Implemented an Amazon Kinesis Stream for an event drivenarchitecture initiative across the Servicing Technology Stream to mitigate dependencies on dailydata cycles.Migrated and redesigned a legacy API Gateway for WebService calls to a third party vendor totake advantage of… Show more Primary responsibilities include the leadership of a team of 8 Engineers to deliver data integrationsolutions critical to the success of the Servicing Technology Department.Designed, Architected and Implemented an Amazon Kinesis Stream for an event drivenarchitecture initiative across the Servicing Technology Stream to mitigate dependencies on dailydata cycles.Migrated and redesigned a legacy API Gateway for WebService calls to a third party vendor totake advantage of cloud resources, centralize version controls and increase convenience ofmaintenance.Developed internal auditing tool for Legal Examination team to reduce turn around time inproviding documentation to investors and regulators using integrations of existing API’s.Identified and eliminated additional service cost with third part applications making additionalWebService calls on sunset versions to save the company $50,000/year.Lead team of Application Engineers to document and eliminate outstanding bugs and solidifieddocumentation to make use of a centralized knowledge base in MKDocs.Coached Software Engineers through career progression through a series of quarterly reviews,weekly touch bases, goal development and training days.Organized and presented at quarterly planning events to level set quarterly goals with thedevelopment team and align on delivery goals across multiple teams in the stream.Review quarterly service usage reports to drive development strategy to ensure delivery of themost useful services to technology partners. Show less

Detroit, Michigan

Responsible for the administration of MSP, LoanSphere, and OCIE Documentation systems forcritical servicing operations.Identified and completed tasking project to mitigate logic holes, eliminate dead task and combinesimilar queue structures within departments to reduce client turn around time on tasks across theentire servicing department.Performed internal audit of account security across MSP, LoanSphere and OCIE systems to followthe principle of least privilege.

Battle Creek, Mi

Manage accounts and permissions in all gaming and non-gaming applications.Administrator for Exchange 2010 managing over 600 e-mail accounts.Responsible for permissions and access to all company shares.Manage account creation of new hires and access removal of terminated employees.I.T. Project Manager of Optima Keno gaming system roll out.I.T. Project Manager for configuration of EFT Transactions within Great Plains 2013.Adhere to Gaming Commission Requirements for… Show more Manage accounts and permissions in all gaming and non-gaming applications.Administrator for Exchange 2010 managing over 600 e-mail accounts.Responsible for permissions and access to all company shares.Manage account creation of new hires and access removal of terminated employees.I.T. Project Manager of Optima Keno gaming system roll out.I.T. Project Manager for configuration of EFT Transactions within Great Plains 2013.Adhere to Gaming Commission Requirements for account security and integrity.Escalation Point for Issues Concerning: -Patron Management 8.2 -Machine Accounting 8.2 -Cage and Table Accounting 8.2 -Table Manager 8.2 -EZ Pay 8.2 Show less

Battle Creek, Mi

Supported technical needs for Lakeview High School and Two Elementary Schools.Maintained Laptops, Desktops and Workstations for Lakeview Students and Staff.Worked on a Laptop Deployment Project of 300+ Laptops. Replaced Projectors in Elementary Schools Across the District.Worked with other C.I.S.D. Technical Staff to deploy access points across the District.

Battle Creek, Michigan

Assisted With Opening the Casino Before Deadline.Technician Lead on Symantec Endpoint Protection Manager 11.Technician Lead on Symantec Endpoint Encryption Manager 8.Technician Lead on Kronos TimeKeeper.Technician Lead on Numara Track-It 9.Developed Core Work Flow for Helpdesk Work Orders.Learned and Supported All IGT Software.Learned and Supported Point of Sale Terminals Using Infogenesis Software. Used System Center Configuration Manager to add/remove company… Show more Assisted With Opening the Casino Before Deadline.Technician Lead on Symantec Endpoint Protection Manager 11.Technician Lead on Symantec Endpoint Encryption Manager 8.Technician Lead on Kronos TimeKeeper.Technician Lead on Numara Track-It 9.Developed Core Work Flow for Helpdesk Work Orders.Learned and Supported All IGT Software.Learned and Supported Point of Sale Terminals Using Infogenesis Software. Used System Center Configuration Manager to add/remove company approved software.Used System Center Configuration Manager to image company PC's. Special Event Set Up (Concerts, Tournaments, Give Aways, etc.) Show less

Installed Initial Network Infrastructure for Demmer West FacilityInstalled Initial Network Infrastructure for Demmer North FacilityUsed Numara Track-it 7.0-8.0 to maintain help desk trouble tickets for 3 years.Project Manager for Electronic Data Interchange Deployment for West Plant Location.Maintained a help desk phone center with calls ranging from Microsoft Dynamics to AutoCad.Developed Digital Signage Application for Dining Area to Display Company Messages.Developed… Show more Installed Initial Network Infrastructure for Demmer West FacilityInstalled Initial Network Infrastructure for Demmer North FacilityUsed Numara Track-it 7.0-8.0 to maintain help desk trouble tickets for 3 years.Project Manager for Electronic Data Interchange Deployment for West Plant Location.Maintained a help desk phone center with calls ranging from Microsoft Dynamics to AutoCad.Developed Digital Signage Application for Dining Area to Display Company Messages.Developed dynamic websites (internal and external) using Adobe Dreamweaver 8.Developed Intranet site for departmental file shares and communications using SharePoint. Show less