• Demonstrated to be an effective leader with a broad range of knowledge in planning, data analysis, policy management, process improvement, product ownership, and network trouble shooting.• Fully accountable for managing day-to-day delivery, maintenance, processes, and systems of all voice products globally. Designed and deployed new products, consolidated similar products, and decommissioned obsolete products. Oversaw revenue growth of 10-15% yearly.• Successfully recruited, mentored, and managed highly trained 24/7 Global Project Installation Managers who had an exemplary record of customer delivery and revenue production in the International Service Delivery division.• Managed challenging, complex projects to productize industry leading technologies in Australia, Japan, Hong Kong, Singapore, and Canada, generating new revenue streams with accelerated increases. Created supporting processes, systems, and documentation as well as trained local and outsourced teams, customers, carriers, and vendors.• Ensured business continuities by revamping key vendor and carrier contracts and establishing strategic new ones. Negotiated pricing, billing, network design and build, testing, and ordering processes to support customer’s needs, reduce spend, and support profitability and collaboration.• Designed and deployed new policies and processes with other departments and vendors that improved efficiency while reducing volume of mistakes.• Drove initiatives to install and socialize global corporate communications systems and procedures at 60-plus international technical and sales sites.• Regularly presented product capabilities to customers and sales teams.• Expert in deploying initiatives and strategies to troubleshoot and resolve highly complex customer issues with products and design adjustments in systems and processes to avoid recurrence.• Analyzed existing processes and systems and adjusted and upgraded as needed to increase performance and productivity.

• Managed the order processing and fault handling needs of the company’s largest global customers• Trained new global customer service centers (including those in Tokyo, Hong Kong, Singapore, Amsterdam, and London) on customer- and product-specific processes