Who is Joel Burt? Overview
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Joel Burt is listed as Carrier Operations Engineer at Zoom, based in Cary, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Joel Burt.
Joel Burt previously worked as Manager International Service Delivery at Verizon and Global Service Manager at Mci Communication Corp. Joel Burt holds B.A., International Relations, Japanese from University Of Tennessee, Knoxville.
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Zoom
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About Joel Burt
As of June, 2021 Carrier Operations Engineer for AsiaPacific at Zoom Video Communications. Negotiating with and ensuring carrier’s and partner’s contracts and facilities meet Zoom network requirements. Previously- Manager of International Voice Service Delivery, responsible for all service delivery of Verizon’s Global Voice Inbound and Outbound products. Verizon contact/liaison for all international/foreign carriers inbound orders, queries and products including but not limited to ITF (International Toll Free), UIFN (Universal International Freephone Numbers), GIS (Global Inbound Services), HCD (Home Country Direct) and the porting of these access types.Verizon voice ordering and service liaison for all Australian carriers as well as Local Number Porting and Number Management contact for carriers in AU, HK, JA, and SN.Specialties: Service Delivery, Ordering, Fault Resolution/Troubleshooting, Intercarrier Transport/Connectivity, Carrier Level Contracts/Agreements, Network Architecture, Network Design, Number Management, Porting of Non Geographic Services, Porting of Geographic Services, Porting of Inbound Services, Porting of ITF/UIFN services, Porting System Admin, LD/Resale System Admin, Inbound to SIP/VOIP, ECR/IVR applications, Business Continuity, Disaster Recovery.
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4 roles
Joel Burt work experience
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Carrier Operations Engineer
Manager International Service Delivery
• Demonstrated to be an effective leader with a broad range of knowledge in planning, data analysis, policy management, process improvement, product ownership, and network trouble shooting.• Fully accountable for managing day-to-day delivery, maintenance, processes, and systems of all voice products globally. Designed and deployed new products, consolidated similar products, and decommissioned obsolete products. Oversaw revenue growth of 10-15% yearly.• Successfully recruited, mentored, and managed highly trained 24/7 Global Project Installation Managers who had an exemplary record of customer delivery and revenue production in the International Service Delivery division.• Managed challenging, complex projects to productize industry leading technologies in Australia, Japan, Hong Kong, Singapore, and Canada, generating new revenue streams with accelerated increases. Created supporting processes, systems, and documentation as well as trained local and outsourced teams, customers, carriers, and vendors.• Ensured business continuities by revamping key vendor and carrier contracts and establishing strategic new ones. Negotiated pricing, billing, network design and build, testing, and ordering processes to support customer’s needs, reduce spend, and support profitability and collaboration.• Designed and deployed new policies and processes with other departments and vendors that improved efficiency while reducing volume of mistakes.• Drove initiatives to install and socialize global corporate communications systems and procedures at 60-plus international technical and sales sites.• Regularly presented product capabilities to customers and sales teams.• Expert in deploying initiatives and strategies to troubleshoot and resolve highly complex customer issues with products and design adjustments in systems and processes to avoid recurrence.• Analyzed existing processes and systems and adjusted and upgraded as needed to increase performance and productivity.
Dec 2000 - Mar 2019
Global Service Manager
Mci Communication Corp
• Managed the order processing and fault handling needs of the company’s largest global customers• Trained new global customer service centers (including those in Tokyo, Hong Kong, Singapore, Amsterdam, and London) on customer- and product-specific processes
Mar 1996 - Dec 2000
2 education records
Joel Burt education
B.A., International Relations, Japanese
Japanese
FAQ
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Quick answers generated from the profile data available on this page.
What company does Joel Burt work for?
Joel Burt works for Zoom.
What is Joel Burt's role at Zoom?
Joel Burt is listed as Carrier Operations Engineer at Zoom.
Where is Joel Burt based?
Joel Burt is based in Cary, North Carolina, United States while working with Zoom.
What companies has Joel Burt worked for?
Joel Burt has worked for Zoom, Verizon, and Mci Communication Corp.
How can I contact Joel Burt?
You can use AeroLeads to view verified contact signals for Joel Burt at Zoom, including work email, phone, and LinkedIn data when available.
What schools did Joel Burt attend?
Joel Burt holds B.A., International Relations, Japanese from University Of Tennessee, Knoxville.
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