Joel Rye Email & Phone Number

 Assess complex client requirements and provide options to fulfill the needs Write technical mapping definitions to move data from a foreign system Write technical mapping documentation to be used from external out / LFN files to be used by client for business purposes Analyze client decisions and determine all upstream and downstream impacts and considerations Face to face and remote client interaction – individually or as part of a group – audience ranges from functional level personnel to Mid-level Management to Executive Management Client Engagements Include: Due diligence reviews, CFPB compliance assessments, New Client Conversions, Existing Client Acquisitions, Client mentoring, Client Process and Procedure Design & Assessment, Joint Application Development (JAD)

Huntsville, Alabama Area

 Retirement plan administrator and co-trustee (Safe-Harbor 401-k)  Benefits Manager – review, select, implement and administer all benefit providers Flex Spending / Dependent Care Administration Assess impact of State and Federal laws and report on possible impacts Forecast corporate financials and implement controls to adhere to budget  Responsible for reconciliation and balancing of all corporate accounts Managed payroll and remittance of benefits, taxes, etc. Filed State and Federal annual tax returns, quarterly FICA, FUTA, ALSUI, etc.  Managed all aspects of corporate accounts payable/receivable Review, revise, finalize and execute all corporate contracts (including SOWs, MSA, etc.)

Birmingham, Alabama Area

 Audited entire ARM portfolio (+/- 5,000 loans)  Products Committee Member (Servicing Representative) Second tier Customer Service / Escrow Analysis/ Year-End support / Research Processed Assumptions, Subordinations, Partial Releases, SCRA Loans, HUD 235 Loans Reviewed/Edited/Modified/Created compliant customer correspondence

 Performed all servicing duties associated with Real Estate Taxes, Escrow Analysis, Research Inquiries, New Loan Set up verification, Service Released loans point of contact Assisted with General Ledger research associated with transactions involving servicing Customer Service – answered approximately 50-60 inbound calls per day

 First tier Customer Service Representative – answered approximately 75 inbound calls per day Processed all Assumption requests

 Obtained and paid real estate tax bills for approximately 40,000 mortgages Balanced tax contract general ledger on a monthly basis (+/- 5,000 transactions per month)

 Handled +/- 125 inbound customer calls per day Authored customer service training manual used to train all CSRs and ensure consistent responses to customer and proper protocols were following to handle customer inquiries