Joel Shephard Email & Phone Number

London, ON, CA

London, Ontario, Canada

• Direct supervision of all drivers, ensuring ongoing training requirements:, discipline and procedural implementation.
• Attain all of the necessary information regarding any issues by maintaining courteous, prompt and efficient customer relations with clients.
• Tracking of ongoing service/driver issues and documenting any discipline required.
• Ensure company policy, systems, and industry related training is delivered to all drivers.
• Perform Accident Investigations when company vehicles are involved in traffic accidents.
• Provide or arrange training for drivers to ensure they are properly servicing customers based on established Requirements:.

London, Ontario, Canada

London, Ontario, Canada

• Progressive experience with one of Canada’s largest privately owned transportation and logistics companies.
• Schedule load based on safety compliance and load efficiency
• Coordinate P&D needs with fellow planners and dispatchers handling the Canadian and US lanes.
• Review all orders to plan and anticipate daily work flow to meet volumes and spikes.
• Produce, maintain and adjust drivers’ schedules to meet workload demands, changes, and priorities
• Manage and plan all truck loads by priority and to minimize empty miles and down time between loads.

London, Ontario, Canada

• Lead and helped develop our customer service team by using innovative and proactive methods to ensure team achieves core performance standards, to ensure OTP/OTD are on time per client demands.
• Utilized ERP/Customer Relationship Management software to track and trace OTP/OTD customer inquiries.
• Fostered and built quality relationships to provide world class customer service.
• Mentored, and coached team to work collaboratively to meet targeted KPI's and strategize optimal transportation service solutions.
• Delivered innovative and proactive leadership methods to assist with development of customer service team to achieve and promote core performance standards.
• Provided accurate data entry of receipt of shipment information.

London, Ontario, Canada

• Joined large courier and freight delivery corporation with offices worldwide.
• Analyzed daily performance reports monitoring package tracking by postal code and verifying product was loaded on correct delivery truck.
• Awarded Employee of the Month

London, Ontario, Canada

• Trained and coached store team in service excellence to give customers the most positive buying experience.
• Analyzed operational efficiency by reviewing customer counters, hourly sales targets and conversion analysis
• Cultivated positive relationships and motivated team through pre-shift huddles and individual empowerment.
• Assisted Store Manager in evaluating performance level of sales through action plan development.

Honors Diploma, Logistics, Materials, And Supply Chain Management, Honours

Diploma Of Education, Radio Broadcasting