Support Engineer
Columbia, Sc
• Progressed to a senior Tier 2 engineer supporting the Unitrends backup solution in less than 6 months• Managed 20-35 cases concurrently and continually received highly rated customer surveys• Utilized in-depth knowledge of Linux to troubleshoot setup, backup, restore, and disaster recovery issues• Formulated queries to interact with proprietary PostgreSQL databases via the Postgres command-line • Resolved backup and restore problems for Windows, Unix, Linux, VMware, SQL… Show more • Progressed to a senior Tier 2 engineer supporting the Unitrends backup solution in less than 6 months• Managed 20-35 cases concurrently and continually received highly rated customer surveys• Utilized in-depth knowledge of Linux to troubleshoot setup, backup, restore, and disaster recovery issues• Formulated queries to interact with proprietary PostgreSQL databases via the Postgres command-line • Resolved backup and restore problems for Windows, Unix, Linux, VMware, SQL Server, and Exchange Show less