Joel Wicker Email & Phone Number

Scottsdale, Az, Us

Phoenix, Arizona, Us

Lead the Third-party Cyber Risk Assessment team within Security Risk and Compliance for topics including incoming due diligence requests, compliance with non-disclosure requirements, and assessing new and existing bank vendor's cyber risk.

Phoenix, Arizona, Us

Led the Security Administration team within Security Operations and Engineering for topics including audits, assessments, metrics, projects, RCSA controls, standards, policies, and regulatory support. Supported platforms include Certificate Management, Cloudflare, Firewall Change Monitoring, IAM/SSO, NAC, PAM, and Proxy.

Westlake, Texas, Us

Provided Business Information Security Officer support directly to the firm's lines of business.• Provided cybersecurity consultative services and expertise that supported Business execution and Technology roadmaps for cyber risk and controls through collaboration with 1LOD and 2LOD • Led cybersecurity working groups that discussed cyber projects, initiatives, and other relevant topics• Partnered with Business and Technology that improved risk reporting for application security, data loss prevention, identity access, phishing simulations, SOC incidents, and vulnerability management• Reduced cyber risk by analyzing and identifying negative cyber risk trends measured against Key Risk Indicators (KRI) or other operational metric baselines with recommended actions• Influenced improvements to cyber policies and standards by working with the Business to capture impact and feedback and later raising awareness of updates to ensure Business compliance• Created material for Executive level and external recipients summarizing business-specific cyber risk • Managed the GLBA report by communicating artifact scope and requirements with 13 1LOD and 2LOD teams, reviewed artifacts, and created material used for three Schwab banks regulatory compliance• Led two Schwab volunteer events in 2022, and remotely co-led three virtual volunteer events in 2021

Westlake, Texas, Us

Program Manager in the Business Information Security Office (BISO) providing second line of defense oversight.• Ensured multiple lines of business had suitable support and security controls to protect the Firm’s clients by providing continuous monitoring and partnership with first and second lines of defense • Assisted with the management and oversight of the Bank Information Security Program and provided relevant information to the Bank Information Security Officer (BISO) • Ensured appropriate security oversight and review to meet Bank regulatory needs including compliance management, information security and IT oversight, risk assessments• Assisted in the execution of management action plans created to close audit and/or regulatory findings • Managed information gathering from internal program owners used in regulatory reporting such as GLBA, business risk forums, risk committees, and information security management• Led discussions reviewing business use of technology to determine compliance with cyber security policies and documenting when findings are identified • Provided clear and regular communications to multiple lines of business related to cybersecurity related topics

Gb

Financial Services CIO Advisory in IT Infrastructure and Security• For a Top 20 Global Bank client with $2.0+T in assets- Led a 20+ member project team mandated by Regulators to integrate two merged banks to a common Symantec DLP infrastructure to identify non-public information• For a Top 20 Global Bank client with $2.0+T in assets- Reviewed GLBA IT risk assessments for 170 applications and remediation plans to ensure completeness and consistency; Mentored Jr associates for information security best practices• For a commercial bank client with $40B in assets- Led a 30+ member project team mandated by Regulators to create a detailed project plan with resource requirements to select a co-lo data center and implementation of IT infrastructure• For a mid-size auto insurance client with $1.6B annual revenue- Assisted an IT availability assessment by interviewing with more than 20 VPs, Directors, and Managers to determine current state processes, people, and technology- Provided thought leadership for an ITIL based three plateau approach to improve people, processes, and technology service management to improve business delivery• For a Top Ten Asset Management client with $1.5T under management- Core member of a PwC team that created and advised an IT PMO and critical IT projects- Advisory services included Project Management and Information Security

Atlanta, Georgia, Us

Senior PMO Project Manager (contract) for data center migrations at Wipro• Managed, reported statuses, and escalated risks/issues implementing data center infrastructure at UK Third Party Data Center and German Wipro Data Center• Met in person and conference calls with Wipro’s client in UK and Italy to capture server and application requirements to migrate from Third Party DC to Wipro DC using VCE, VMware ESX clusters, HP Ignite, DataDomain, HP UX 8440, & EMC VMAX infrastructure

Phoenix, Az, Us

Senior PMO Project Manager (both contract and full-time employee)• Mentored newly hired IT Project Managers that lead to successful execution of IT projects while following PMO processes using Microsoft Project Server and Project Web App• Hosted meetings every two weeks for Senior IT Management to review critical IT projects• Coordinated and gathered requirements from MIS resources on five continents and 56 sites• Projects included: - Program Manager that led six Regional Project Managers for application migrations at seventeen sites spanning five continents to secure Cisco UCS multi tenancy environments utilizing VMWare, NetApp, and Cisco ASA firewalls - Upgraded Exchange 2010 environments in Africa, Chile, and Indonesia - Information Security projects included Certificate Management Remediation, Firewall Scanning and Remediation, Global DMZ Implementations, Global Server Scanning, Global VPN Upgrades, and Symantec EndPoint Protection 12 Upgrade on 17,000 desktops and laptops

Tempe, Az, Us

Project Manager for the Shared Services and Hosting Groups• Projects spanned Shared Services Infrastructure and all Hosting Products (Cloud Servers, Hosted Exchange, Dedicated, Managed, Shared, and Virtual Servers)• Executed projects, coordinated resources, procured equipment, communicated project status, and escalated risks and issues to Senior Management and Stakeholders• Coordinated budget for all 34 proposed 2012 Hosting Group projects totaling $31MM• Gathered Teradata requirements and vendor recommendations, managed internal personnel for infrastructure build-out and communicated status to Senior Executive Steering Committee

New York, New York, Us

Project Manager for data center migrations• Managed multiple simultaneous workload and physical relocation projects between strategicdata centers working with globally dispersed project teams while telecommuting 100%• Mentored and provided technical guidance to project managers new to project management • Captured business requirements, scope changes, ensured plans met corporate technology standards while reducing risk and expense to the business and ITIL processes• Communicated project status to stakeholders, customers, and senior management• Spearheaded equipment procurement, installation, build, validation and migration activities• Migrated more than 1,000 distributed servers with an emphasis on server virtualization, including build of two dedicated fault tolerant Internet-facing DMZs and Intranet networks for CitibankOnline.com

New York, New York, Us

Team Lead for regional Web Hosting Group• Advised and trained team of ten employees staffed 24/7 how N-Tier business applications and systems monitoring functioned in a fault tolerant multiple DMZ environment hosting >100 web sites on the Windows server platform• Represented team as main contact for critical outages, migrations, implementations, business continuity and disaster recovery tests, and other strategic business projects• Represented team and assisted business units responsible for ethical hacks, intrusion detection, software vulnerability remediation, audit/compliance related activity, and IT service management• Reviewed, approved, and assigned requests for change to individual team members based on complexity of change and individual team members technical abilities

New York, New York, Us

Application Support Analyst for regional Web Hosting Group• Monitored, maintained, and diagnosed problems with Internet and Intranet N-Tier application environment consisting of a fault tolerant multiple DMZ environment hosting >100 web sites• Implemented changes adhering to a change control process• Adhered to change and problem management processes

New York, New York, Us

First level analyst supporting corporate campus and commercial branches• Provided first level technical support ranging from “how-to” to problem diagnosis via phone• Escalated calls to appropriate departments when needed• Operating environments included: Windows 95/NT, AS/400, Novell Netware

New York, New York, Us

Team Lead in Credit Card Risk Prevention / Early Warning Department• Trained representatives how to detect credit card fraud and provided weekend Manager-On-Duty coverage• Coordinated phone calls with merchants and other Security / Fraud Staff that led to 40 in-store arrests for credit card abuse• Coordinated representatives work flow, schedules, assisted with monthly employee reviews, assisted representatives with problem phone calls with cardholders and merchants

• Diagnosed customer software problems via telephone• Beta-tested new versions of DacEasy Payroll• Answered technical escalation phone line• Managed technicians call preferences based on call volume• Consistently led in sales among part-time Software Technicians

Master Of Business Administration, Mba

Master Of Science, Information Technology And Management

Mcse Networking Technologies Program

Bachelor Of Business Administration, Logistics