Joe Cannon Email & Phone Number

Nottingham, GB

Nottingham, England, United Kingdom

As an Internal IT Service Desk Engineer, I provide comprehensive technical support to the end user. Working with the Customer Success Lead to improve SLAs, CSATS and complete projects to improve the service we provide. I also work closely with the IT Delivery team to support them in achieving their aim.

Nottingham, England, United Kingdom

As part of the Education support team, I worked closely with Education Customers in ensuring their configuration is correct for Individual students allowing them to successfully use technology in the classroom. I also worked as an escalation point for the newer members of the Service Desk with issues relating to JAMF School

Wiltshire, England, United Kingdom

Melksham, England, United Kingdom

As a Service Desk Analyst, I worked to organize and schedule engineers and parts for our customers. Upon receiving a support ticket, I processed it until completion against contractual timeframes ranging from a 2-hour fix to a Next Business Day Fix.

Wiltshire, England, United Kingdom

Wiltshire

As the sole IT technician at 3 Primary schools, my job was to manage, improve/upgrade and support the onsite IT Systems. During the COVID-19 Pandemic, I handled the rollout of government-issued laptops and devices for students and supported the schools in their day-to-day activities. During this time, I worked independently and had to prioritize my day and.

As the main point of contact for the IT support team, I was responsible for providing customer service to internal staff and the general public for the 111 service and the Doctor Link application. As well as this, I completed various administrative tasks for the IT Department, such as new starter paperwork and induction, device inventory and answering the.

Chippenham

Devizes, England, United Kingdom