Joe Moeller Email & Phone Number

Houston, Texas Area

Consultant, System Engineer, in the Avanade Infrastructure Services organization. The Infrastructure Services organization of Avanade is a focused group of Microsoft architects and system engineers delivering infrastructure solutions for the enterprise on the Microsoft platform. Expertise includes desktop migrations, high availability, Windows Server core infrastructure-Active Directory services, DHCP, DNS, WINS, Collaboration infrastructure - Infrastructure Migrations and Technology upgrades.

Bartlesville, Ok

Develop the process for the floorwalker activities to be performed in a timely and efficient manner for over 18,000 computers that needed to be upgraded globally. Met with clients before the upgrade to make sure they were aware of the upgrade date and to answer any questions and respond to any issues that were of concern, easing any fears the clients may have.Facilitate the daily hand-off meetings between the day technicians and the evening deployment technicians, to discuss issues or trends so potential problems could be avoided and deployments would be completed in a timely manner.Reduce project spending by $1M by instituting defined processes.Completed the project ahead of schedule and under budget.The result was customer satisfaction was high which led to the client asking for help on other projects.

Houston, Tx

Review the Master Application List (MAL) which had over 723 business applications and was reduced down to less than 50 applications that needed vendor verification that the applications would run on Windows 2008 R2 and Citrix XenApp6.5Monitor user’s testing to determine if application is working correctlyVerify which Citrix 4.5 production servers had all production applications removed so the servers could be removed from service. Update MAL with vendor contact information, production file location, and UAT results.The result was an updated list of the production applications for the client, over 200 applications (duplicate or obsolete) were deleted from the production servers, and several Citrix 4.5 production servers were removed from service.

Houston, Texas

Coordinating four technician’s activities to complete the migration of over 600 engineer’s high-end computers at this one location to Windows 7. Help the instructors during training with the hands on portion with the user’s new/migrated laptop, and directed the floor walker to help users with issues after deployment.The outcome was the users received the new operating system with few issues

Dallas, Tx

Manager over 25 technicians, coordinating the scheduling to encrypt and inventory customer’s pcs at seven hospitals and 27 outpatient or affiliated hospitals and surgical services in multiple cities around Dallas/Fort Worth, Texas. Create daily status reports based on Excel spreadsheet received from the client, adding new computer information to the spreadsheet. Review technician’s performance and moved or replaced the technicians as needed. Project was completed on schedule.

Strategic Data Center Migration, coordinating the decommission, move and re-racking of data center servers.

Coordinate the end-to-end process of application integration and global deployment of over 250 business applications for Home Finance business line. Review the integration process with the client to determine if changes were needed for future packaging and deployments efforts. Report integration and deployment status to client management.

Y2K testing of company applications

Trouble shoot network problems and maintained network

Senior Information Systems Representative monitoring network performance and security as well as assisting network users.

Bsm, Management (Graduation 8/2009)

Bachelor Of Science In Management