Joe Muddiman Email & Phone Number

United Kingdom

Leeds, England, United Kingdom

• Heading up all creative video production, working with clients to create amazing moving media, from thumb-stopping social to full cinematic stories
• Manage full process such as idea conception, storyboarding, equipment, crew, filming, and post production

• Overall responsibility for financial performance of client services department
• Member of management team for business
• Responsible for creative development of all aspects of business; from individual client campaigns to new technological solutions and innovation
• Ongoing support, development, and performance management of client services team (account managers and executives)

Leeds, United Kingdom

• Management and overall responsibility for account management team in particular their client development, individual workloads, integration, and personal development
• Senior contact and escalation point for all clients
• Leading development and growth of all client accounts, using creativity, innovation, and opportunity to meet set financial targets
• Account management of division's largest client accounts
• Key creative support in new client pitches and business development

Leeds

• Account manager to several high-profile clients managing all aspects of their in-store radio service (and beyond) including technical, creative, and financial operations.
• Deliver a fantastic customer experience; answering queries, owning issues, providing ideas and advice
• Continually creating; proposing new content ideas and meaningful ways of enhancing the in-store customer experience
• Utilise the latest in technology and data to improve services; from targeted advert scheduling to aligning creative with wider, multi-channel campaigns
• Liaise with client’s marketing, creative, and external agency colleagues to deliver cohesive, consistent, and successful advertising
• Liaise with internal production team to bring client briefs to life through amazing audio experiences

Leeds

• Solely responsible for project managing, writing, compiling, and submission of all formal tender bids
• Identified, qualified, and managed all new business opportunities using a variety of sources, including several online tender portals
• Liaised with various internal and external colleagues to get the necessary knowledge, information, and facts to formulate the bid responses, from elusive board-level directors to front-line NHS staff
• Often worked to extremely challenging deadlines, requiring exceptional flexibility and a unique interpretation of ‘working hours’ to get the job(s) done

• Responsible for the retention and growth of large portfolio of prominent, household-name clients, and measured on a wide range of targets and metrics
• Continually identified (relevant) opportunities to up-sell additional Alphabet products and services, as well as anything that may resemble a new business prospect
• Devised, presented, and pitched tender responses to high-level stakeholders for new business and retention opportunities
• Managed a small sub-team of executives who were responsible for day-to-day customer contact
• Was escalation contact for any queries or issues and liaised with internal departments to resolve issues swiftly and maintaining high levels of service across all customer touch points
• Was fleet industry guru (of sorts) for customers, offering advice and potential money saving solutions, ensuring their fleets ran as efficiently as possible