• Heading up all creative video production, working with clients to create amazing moving media, from thumb-stopping social to full cinematic stories• Manage full process such as idea conception, storyboarding, equipment, crew, filming, and post production

• Overall responsibility for financial performance of client services department• Member of management team for business• Responsible for creative development of all aspects of business; from individual client campaigns to new technological solutions and innovation• Ongoing support, development, and performance management of client services team (account managers and executives)

• Management and overall responsibility for account management team in particular their client development, individual workloads, integration, and personal development• Senior contact and escalation point for all clients• Leading development and growth of all client accounts, using creativity, innovation, and opportunity to meet set financial targets• Account management of division's largest client accounts• Key creative support in new client pitches and business development

Account manager to several high-profile clients managing all aspects of their in-store radio service (and beyond) including technical, creative, and financial operations. • Deliver a fantastic customer experience; answering queries, owning issues, providing ideas and advice• Continually creating; proposing new content ideas and meaningful ways of enhancing the in-store customer experience• Utilise the latest in technology and data to improve services; from targeted advert scheduling to aligning creative with wider, multi-channel campaigns• Liaise with client’s marketing, creative, and external agency colleagues to deliver cohesive, consistent, and successful advertising • Liaise with internal production team to bring client briefs to life through amazing audio experiences• Written over 650 (and counting) engaging in-store adverts highlighting deals, promotions, and bespoke messaging, including several national radio campaigns• Closed successful new business opportunities, using creative flair to deliver our propositions in a unique, bespoke way that speaks to the prospect as an individual

• Solely responsible for project managing, writing, compiling, and submission of all formal tender bids• Identified, qualified, and managed all new business opportunities using a variety of sources, including several online tender portals• Liaised with various internal and external colleagues to get the necessary knowledge, information, and facts to formulate the bid responses, from elusive board-level directors to front-line NHS staff• Often worked to extremely challenging deadlines, requiring exceptional flexibility and a unique interpretation of ‘working hours’ to get the job(s) done

• Responsible for the retention and growth of large portfolio of prominent, household-name clients, and measured on a wide range of targets and metrics• Continually identified (relevant) opportunities to up-sell additional Alphabet products and services, as well as anything that may resemble a new business prospect• Devised, presented, and pitched tender responses to high-level stakeholders for new business and retention opportunities• Managed a small sub-team of executives who were responsible for day-to-day customer contact • Was escalation contact for any queries or issues and liaised with internal departments to resolve issues swiftly and maintaining high levels of service across all customer touch points• Was fleet industry guru (of sorts) for customers, offering advice and potential money saving solutions, ensuring their fleets ran as efficiently as possible• Took responsibility for my own personal development demonstrated by several promotions in short space of time (Co-ordinator to SME Account Manager 2011-2012, to Corporate Account Manager 2013)