Joe Pernick Email & Phone Number

Tonawanda, Ny, Us

-Manage a team of five across three countries and four products.-Implemented and facilitated 700+ client trainings for 100+ clients.-Hosted 90+ webinars (including trainings, spotlights and product releases).-Utilized Planhat to scale implementation processes and accommodate accelerated growth through client checklists, dashboards and kanban boards.-Led the implementation team to a 90.8% CSAT rating and an average time to launch of 58.7 days.-Serves as a project manager, coordinating with the development team to complete all technical integrations.-Created a comprehensive resource center and a video library with 100+ high-quality videos (including training webinars, campus spotlights, tutorials, and monthly video release notes).-Provides in-person training sessions to students and staff on campus.-Successfully launched the implementation for all 40+ Virtual Fair clients amidst the launch of a new module during the Covid-19 pandemic.-Assisted the sales team in prospect calls to demo complex features and answer technical questions.

Formerly CampusGroups

Formerly CampusGroups

Formerly CampusGroups

-Maintained relationships as an Account Manager for universities based in the US.-Trained universities on best practices in order to automate communication, build leads and improve attendance.-Utilized Salesforce to take ownership of account renewals, up-sells and interactions.-Provided on-site and virtual implementation for all GeckoEngage modules, including Capture, Visit, Chat, Bot, Talk and Promote.-Provided day to day front line assistance and technical support of the Gecko product suite

-Managed a portfolio of prospects for the 1861 society and secured new members through personal asks.-Served as the director of all alumni affairs activities and chief liaison to the Alumni Association; responsible for all Association events, meetings, agendas and priorities.-Redesigned Alumni Weekend reunions resulting in increased overall attendance and a better opportunity for staff and faculty to build relationships with alumni.-Provided significant assistance on the design and development of content using several graphic design platforms. Contributed to social media channels, the monthly print magazine and the monthly e-newsletter.-Planned and traveled with President to yearly out-of-town receptions.-Created and developed biannual Speaker Series featuring prominent alumni.

Buffalo/Niagara, New York Area

-Implemented new processes and training documents to increase efficiency in workflow, survey building, and ticket management.-Provided troubleshooting, technical assistance and training in Baseline Assessment, Course Evaluations and Beacon Advising software.-Built rapport and maintained an ongoing relationship with member campuses through the completion of campus-specific goals and training.-Managed a portfolio of 40 campuses in creating assessment projects.-Facilitated the NASPA and Project CEO national consortium benchmarking studies.

Bowling Green, Oh

Graduate Practicum Student

Ada, Oh

Career Advisor, Office of Polar Careers (2015-2016)Advisor, Student Planning Committee (2014-2015)Area Coordinator, Office of Residence Life (2014-2016)

Master Of Arts (M.A.), College Student Personnel

Bachelor Of Arts (B.A.), Psychology