Joepol Urian Email & Phone Number

I am a highly motivated Technical Recruitment Senior Team Manager with extensive background in Recruitment, Human Resources and Technology. I am experienced in developing and delivering effective recruiting strategies within self-directed, multi-tasking environments for US-based clientele. I'm directly managing/overseeing a team of Senior Technical Recruiters. I'm very competitive and result-driven that makes me a perfect fit to a fast-paced ever-changing recruitment environment.

Eastwood City Libis, Quezon City

As a Team Leader, my primary objective is to coach, develop, supervise and train Collections Agents, to provide satisfactory and/or exceed production while ensuring both productivity and compliance are meeting performance expectations.• Builds queues and manages the Dialer campaigns for CSO’s • Develops Agents by ensuring effective side by side sessions, coachings and performance improvement plans• Support and communicate business goals, production and quality/compliance standards, processes and procedures and policies.• Ensures the business meets company standards by hitting Targets and goals through effective team work• Provide Subject Matter Expertise.• Ensure training needs of Team mates are met.• Trained and Mentored Agents to become SME’s• Influenced and co-Launched the Performance Improvement Plan for Agents• Decreased Attrition rate by implementing Performance Improvement for Agents

• Provides and documents performance feedback through side-by-side coaching, performance reviews, Goal setting and deficiency management.• Responsible for day to day quality assurance/ monitoring and coaching• Actively pursue initiatives that aid Team members in achieving individual and Team Key Performance Indicators• Assists in attaining the Program’s objectives by performing “Floor Management Duty” and assisting in the administration of motivational programs that include contests, incentives and Team Performance programs.• Provides leadership based on integrity, accountability and mutual respect.• Trained and Mentored Agents to become assistant Managers