Edlean Cabug Email & Phone Number

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes recommendations… Show more
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less

Bridgetowne, Tera Site Quezon City

• Conducted coaching, team meeting, huddles, and updates
• Assisted in taking supervisor and managerial calls.
• Monitored agent status real-time
• Provided support for agents taking inbound calls.

Makati, National Capital Region, Philippines

• Conducted coaching, training, and huddle updates.
• Floor Support for agents taking inbound calls.
• Monitored agent status real-time.
• Took supervisor calls.

Manila, National Capital Region, Philippines

• Conducted coaching and huddle updates.
• Set Action plans to address opportunities and improve performance
• Set weekly and daily goals for agents according to Management objectives.
• Evaluated and monitored calls to help improve agent performance.
• Created reports to update the Management on the team’s progress.

Manila, National Capital Region, Philippines

• Floor Support for agents taking inbound calls.
• Managed Staffing and service level real-time.
• Monitored agent status real-time.
• Took supervisor calls.

Manila, National Capital Region, Philippines

• Assisted inbound customers on their general inquiry of cable, phone and internet service.
• Assisted inbound customers on activation of cable, phone and internet service.
• Provided technical and repair support for cable, phone and internet service.
• Assisted inbound customers on their billing issues.