Lead a multi-functional organization and Director level leadership team of 34 FTE and 66 vendors, managing $6B Quote to Cash operations. Oversee Field and Partner Deal Operations, Implementation and Process Management, Air Gap Operations, Compliance and Risk Management and Vendor Manage services

Led the build and creation of several business functions in newly established dedicated $5B Federal Operation for the Microsoft Federal Subsidiary which includes Field and Deal Operations and Partner Support, Launch Implementation and Process, Business Intelligence Reporting, Air Gap Classified Operations and Business intelligence and reporting.

Led a team of managers overseeing operations and supply chain function for United States, Canada and Latin American marketsOversee operational business supporting over $3B in revenue (New work sold and Delivered Rev) Americas operation is part of the Global Enterprise Services Operations which includes Americas, Europe and Asia Responsible for profit and loss oversee fiscal responsibilities for Americas ES operations Effectively build partnership with Sales and Delivery stakeholders in support of their business

Lead a team of eight geographically dispersed across the team supporting Global Operations for the Americas Operation Center responsible for $7 billion in annual revenueResponsible for contract to cash management process for US Public Sector Federal Operations supporting Microsoft Services sales and delivery business supporting Department of Defense, National Security and Civilian Government Led the team in supporting Sales and Delivery Services teams in delivered revenue recognition of $312M for FY16Business supported Sales in booking and contracting of monthly pipeline of new deals in the amount of $859MManaged Vendor staff and vendor support team focused on expense invoicing for the Delivery teamsManaged the Compliance team and process focused on compliance, audit and process governance over the businessLead the Global team located in Dublin Ireland, Singapore Asia and US focused on organizational health and development

Serves and Coker University Board of Trustees supporting the University strategy across Operations, Student Success, Facilties Managment, Athlethics and University Leadership

• Leadership of a team of managers with an overall span of control of 55 employees • Provide series 24 Principal and Supervisory oversight to ensure regulatory compliance • Develop and execute employee engagement strategies within the team and department • Responsible for goal setting and strategy execution for the team and department• Led business results and performance management to drive department performance• Lead a matrix Quality Action team within departments three sites in PA, NC, AZ • Developed and implemented talent advancement strategy to manage talent placement  • Partnered with resource planning team to effectively manage staffing forecast goals• Developed and implemented Contact Center responsiveness team to manage call center capacity • Leadership of operational performance allowed the business to achieve service levels goals • Managed the contractor strategy within site to support tax season volumes• Managed and developed onboarding strategy for hiring and selection for site 

Adjunct Faculty teaching Management courses in the Business and Economics DepartmentCourses taught are listed below• Organizational Behavior• Principles of Managment• Leadership and Organizational Change• Human Resource Managment• Total Quality Managment• International Business

Adjunct Faculty in the School of BusinessCourses taught• Organizational Behavior• Principles of Managment• Leadership and Organizational Change• Human Resource Managment• International Business

• Manage a team of Managers around daily operational goals and strategy• Overall span of control 130 employees.• Lead operations in meeting departmental daily and monthly service levels. • Implemented process improvements that has enable the department to sustain service levels • Leader resulted in service level goal attainment of 72% exceeding goal of 70% over three years• Implemented a Performance Management team focused on training, and process improvements • Implemented recruiting strategies to identify and support hiring talent.• Developed retention strategies to retain key talent within the organization.• Created a Quality Coach role to support efforts of meeting/exceeding quality score goal of 92% • Revamped baseline training curriculum to address core competence of various processes • Created a specialized Spanish team to service Hispanic and South American client base. • Diagnose and identify performance gaps within department

• Led operations team around quality, productivity and compliance in daily operations processing • Served as Subject Matter Expert on projects pertaining to Command product.• Developed and implement procedures for new functions to help streamline processes• Implemented strategies to mitigate risk and foster efficiency around brokerage products. • Coordinated and implemented small projects in scope for wealth management initiatives. • Maintained and updated procedures for group around process changes and enhancements.• Consult with stakeholders within business unit to provide subject matter expertise • Led group successfully through department reorganization

• Overall Management of team in meeting performance expectations• Management of process to mitigate financial risk to the bank• Developed and implemented processes to increase department performance• Implemented goals and strategies to promote high team performance• Conducted quality review of daily processing to ensure quality and risk managment

Supporting High Net-worth clients in our Assets Management business. Supported internal Branch network consulting and trouble shooting issues and concerns