Joseph Raymon Email & Phone Number

Regeneron Pharmaceuticals, Tarrytown, New York, United States

Manage on-site team members; ensure adherence to contracted Managed Services and Service Level Agreements (SLAs) utilizing ITSM tools and data analysis; maintain and develop collaboration and video conferencing environments; coordinate daily operations including project management, event services, customer support, troubleshooting, and break/fix activities; foster team growth and collaboration; develop and implement process improvements; drive end user adoption.

Regeneron - Tarrytown, New York

Manage on-site team members; ensure adherence to contracted Managed Services and Service Level Agreements (SLAs) utilizing ITSM tools and data analysis; maintain and develop collaboration and video conferencing environments; coordinate daily operations including project management, event services, customer support, troubleshooting, and break/fix activities; foster team growth and collaboration; develop and implement process improvements; drive end user adoption.

Greater New York City Area

Media Production & Unified Communications• Coordinate staging and production of live events; liaise with clients, including VPs and C-level executives, ensuring program objectives successfully realized; align production team, engineers and talent proactively addressing issues and client concerns to exceed expectations.• Establish high level of service addressing client requirements; provide required training and support; certify unified communications infrastructure remains stable and available ensuring a positive experience.

Greater New York City Area

Coordinated with CIO, Director of Network Administration, Director of Product Management, Director of Software Engineering, Database Administrators, Manager of IT Service Desk and key stakeholders to improve effectiveness of Information Technologies Department; conducted daily and monthly analysis of internal procedures and business systems; measured stakeholder satisfaction and identified workflow inefficiencies as per established Key Performance Indicators (KPI’s), monitored trends, usability studies and conducted stakeholder meetings.Optimized workflows and implemented business system enhancements based on data analysis; eliminated backlog of unresolved issues, reduced response times to satisfactory resolution from weeks to days, created organizational transparency with proposed and implemented migration to updated ticketing system; improved stakeholder and customer satisfaction as indicated by KPI metrics, follow up usability studies and ongoing dialogue with stakeholders.Advocated and guided organization for ongoing transition to Agile/Scrum Methodologies for development of products and services, expedited the release of enhancements from quarterly or semi-annually to bi-weekly or monthly while continuing responsibilities of previous Media Continuity role.

Greater New York City Area

Managed Developers & Multimedia Production Specialists; coordinated w/Product Owners, Business Analysts, Subject Matter Experts (SMEs), Instructional Designers, Project Managers, UX/UI Designers & key stakeholders in pilot program to adopt Agile/Scrum methodologies as part of initiative to instill customer centric philosophy within the organization; provided leadership & guidance for transition of cultural shift leading to transformation of IT group representing over 25% of the organization; advocated for & assisted w/realization of Agile across entire organization of over 250 employees.Led team through complete Software Development Lifecycle to overhaul flagship mobile app (iOS) for distance learning targeting Legal (CLE) & Accounting (CPE) professionals; developed business requirements & product roadmap, implemented 3 week sprint cycles, released Minimally Viable Product (MVP) by target release date of 6 months; created User Stories & advanced feature enhancements from ideation through implementation as dictated by product vision, analysis of emerging technologies, usability studies, KPI metrics & direct customer feedback; conducted bi-weekly demos of product development for stakeholders & Executive Management group; increased user sessions 35%, reduced app crashes 50% in first year of releasing version 2.x.Ensured consistent performance of multimedia products by creating daily customer outreach program for Sales Support & Customer Services teams; identified & analyzed KPIs of customer experience & vendor performance, provided early indication of possible issues & concerns; addressed issues proactively, engaged vendors & clients in collaboration to address gaps in service levels; increased customer satisfaction level from 95% to 98% of more than 1,000 daily user sessions as indicated by KPIs; issues ranged from mitigating enterprise security for successful delivery & usage tracking of content to supporting individual workstation & mobile device configurations.

Greater New York City Area

Hired, trained and managed 3 Developers,10 Multimedia Production Specialists and pool of 15-20 freelance staff delivering Continuing Legal Education programs to enterprise and individual client base.Transformed production workflow to complete digital environment, designed digital audio/video products migrating from cassettes to CD/DVD to streaming media via Live Webcasts and On-Demand archives; eliminated inventory requirements, reduced post-production time by 50%, increased number of annually released programs over 100%.

Greater New York City Area

Produced promotional content, internal communications and client driven projects; coordinated with Executive Management group to prioritize and deliver projects within scope of time and budget; projects included Sales and Customer Support training, Marketing materials and studio productions based on client requirements.Produced and developed multimedia products for continuing education content utilizing broadcast production and desktop video tools.Continued to coordinate and supervise full time and freelance staff for live production and recording of seminars and teleconferences created by in-house SMEs; supported presentation technologies for seminars, maintained broadcast quality standards for recordings as per previous Production Coordinator role.

Greater Atlanta Area

Coordinated and supervised staff of freelancers and 3 full time employees for live production and recording of seminars and teleconferences created by in-house SMEs; supported presentation technologies for seminars, maintained broadcast quality standards for recordings.Produced content aired on CourtTV series “In Practice” as well as being distributed as accredited content for satisfying CLE requirements; wrote, produced and edited commercial advertising which accompanied program content on CourtTV.

Freelance production work including Production Assistant and Grip on films and Audio and Video Technician for sports broadcasting.Summary of Clients as Independent Contractor Atlanta Olympic Broadcasting, July 1996 – August 1996 Commentary Systems Technician, 1996 Centennial Olympic GamesEuropean Broadcast Union/Sports International, June 1994 – July 1994 Commentary Systems Technician, World Cup Soccer USA ‘94Video Utility, Audio Technician, Production Assistant, January 1992 – December 1994 Clients included: ESPN, NEP, NBC, CBS, various corporations & independent producers.

Bfa, Communication Arts & Sciences, Magna Cum Laude

Education record