Translating IT solutions to business opportunities (and vice versa) within the Louwman group.Analyzing organizational needs and preparing improvements for organizational processes.Simplifying processes by, among other things, optimizing software and data.Identifying risks, bottlenecks and deviations and converting these into improvements together with the Product Owner.Acting as contact point for the business, scrum team members and the (software) suppliers.

Implementing management systems in order to make organization compliant to ISO norms and GDPRAnalyzing main processes, policies and strategies helping me to redirect organizations into the path of excellence

Analyzing and advising on the project ‘klantbeeld’ to help configure the functionality of Oracle Service Cloud (CRM) and customer experience. While being the product owner of declaring invoices, I translated the needs of our customers to the development team and gave direction in its prioritization. This included the functionalities in the mobile App and web.I have gained considerable experience using my knowledge of work and organizational psychology within the company. During my time I have written multiple reports about worker and group behavior on the job. This required analytical skills, interpersonal and communication skills and a problem-solving approach. Another subject handled was the mapping of the corporate culture.Projects showed me the use of the 'scrum' method instead of the waterfall method.Standard tasks: Solve customer issues, e-mail and telephone.

Helping customers by answering any questions both by telephone and e-mail.

A leading global HR firm in Japan, working with the world’s top employers from different industries. Our mission is to support the global business expansion of Japanese companies and international corporations through business process outsourcing, consultancy and recruitment amongst other HR solutions.

Researching the effect of spousal support on work life balance of Japanese workers

Waiter at multiple location per assignment, these differ from an art fair to business conferences.