Joseph Rowan Email & Phone Number

Jenks, Ok, Us

-Deliver real-time assistance to Tier 1 Support agents via the Salesforce chat system, ensuring prompt and effective resolution of customer issues.-Diagnose and resolve complex technical problems during live calls and chat interactions, enhancing overall customer satisfaction.-Conduct thorough research and troubleshooting of customer tickets, addressing both technical and non-technical issues efficiently.-Utilize de-escalation techniques to effectively calm customers, ensuring exceptional service and support.-Collaborate closely with developers to provide detailed descriptions of production issues, facilitating swift and accurate resolutions.-Publish and report system issues and feature requests, contributing to product improvement and development processes.-Engage directly with customers to follow up on and assist with defects, implement workarounds, and address feature requests.-Play a key role in training and mentoring new and experienced agents, enhancing their product knowledge and support capabilities.

-Provided inbound and outbound customer service via phone and email, serving as a Subject Matter Expert on Constant Contact products and processes.-Troubleshot and resolved technical and customer support issues, including handling escalations.-Educated customers on product features and guided them to utilize online help resources effectively.-Monitored and tracked defects and customer feature requests, communicating details to the Engineering team.-Trained and mentored new hires, and coached agents to achieve KPIs through positive, supportive communication.-Conducted real-time call listening and provided feedback for developmental and quality improvement purposes.-Led cross-sell peer coaching initiatives to promote add-on services and facilitated team meetings.Skillsets include: Escalations, Account Ownership/Account Access, Partner Support, Early Engagement Team,

Remote

-Delivered technical support and customer service through inbound and outbound calls and email, handling various issues related to SaaS troubleshooting, graphic design, marketing advice, and digital marketing.-Managed tracking of software defects and performed data entry to facilitate efficient problem resolution.-Worked directly with new customers to ensure their success and satisfaction.-Mentored and trained new employees, preparing them for success and supporting their professional development.

Fort Collins, Colorado

-Provided support, sales, and service to print and online media customers, including handling inbound and outbound customer service calls.-Delivered high-quality, friendly assistance across various areas such as account setup, sales, retention, account cancellation, payment processing, and billing inquiries.-Assisted customers with general PC/software use, gathered customer information, and educated them about services.-Engaged in problem-solving to address and resolve customer issues effectively.

Fort Collins, Colorado Area

-Managed industrial front counter sales and provided exceptional customer service.-Produced factory-quality hose assemblies to precise specifications using hydraulic crimping machines.-Handled incoming and outgoing calls and emails, including purchasing and general office duties.-Performed inside sales, technical service, and cycle counts, ensuring accurate inventory control and efficient warehousing.-Operated forklifts, crimp machines, and handled shipping and receiving tasks.-Utilized PC software for basic IT tasks, maintained and processed emails, and conducted daily inventory checks.

Fort Collins, Colorado Area

-Delivered customer service and managed cashier duties while handling various store responsibilities including stocking, facing, and inventory control.-Prepared and received fresh, organic produce for sale, including ordering products, creating product displays, and performing culling, markdowns, and date checks.-Conducted freezer and cooler work, maintained general store cleanliness, and completed closing details and daily logs/reports.-Performed PC data entry, managed damage reports, and handled purchasing tasks.-Trained new employees and provided support in various store operations, ensuring efficient and organized store management.

Fort Collins, Colorado

-Loaded trucks and vans with fresh, refrigerated, and frozen products for delivery to various businesses.-Managed pickups of stock pallets for warehouse storage.-Ensured accurate inventory control and implemented damage control procedures.-Conducted efficient routing and safe driving to meet delivery schedules.-Performed warehousing tasks, including forklift and pallet jack operation.-Provided excellent customer service during deliveries and interactions.-Maintained compliance with food safety, road safety, and warehouse safety protocols.-Handled invoicing, shipping, and receiving duties.

Loveland, Co

-Oversaw scheduling, customer service, and all aspects of home moving services, including loading and unloading.-Provided skilled labor for moving operations while ensuring safety and efficiency.-Managed social media, networking, and marketing to grow business presence.-Handled customer interactions via phone, performed estimates, and managed client relationships.-Trained new staff and handled hiring and termination processes.-Conducted office duties including bookkeeping, purchasing, and maintaining customer and company records.-Built and managed the company website; utilized Microsoft Office for administrative tasks.-Dispatched teams, maintained daily driving, safety, and inventory logs.-Designed and prepared company advertising materials.

Westminster, Co

-Generated leads and sold ink and toner B2B, consistently exceeding monthly sales goals.-Made outbound calls, generating 20+ quality leads per day and building strong personal relationships with clients.-Delivered exceptional customer service, addressing concerns and providing ongoing client support.-Collaborated with management to develop and implement sales strategies.-Consistently met or exceeded sales quotas, achieving 20+ sales per month.-Trained new hires and supported team growth.-Tracked sales performance and key performance indicators (KPIs) to drive business results.-Performed data entry and general office duties to support daily operations.

Henderson, Co

Cutting different types of glass to specifications; shipping and receiving; general warehouse; inventory control; commercial/residential installing/glazing; customer service; sales, b2b sales, business to business customer service; training new employees;

Greater Denver Area

General carpentry and construction services in the Denver area. Residential and commercial, Quotes Billing, Ceramic tiling, Deck building, Landscaping, Painting, Concrete work, Customer service, Billing. Invoicing, tile installation, appliance repair/installation.

Greater Denver Area

Supervising and leading 2-8 man moving crews, training new employees, packing and moving households/offices/storage units/apartments, shipping and receiving of designer furniture, delivery of designer furniture, keeping track of warehouse inventory(including household goods stored), maintaining a clean warehouse and fleet of trucks, customer billing/invoicing, bill collection, general customer service.

Westminster, Colorado

Cold calling, calling potential donors from computer generated lists, fundraising/telemarketing, general office duties, customer service, computer operation/data entry, 10-key

Greater Chicago Area

carpentry, laying concrete foundations, whole house framing via blueprint reading, general construction, laying ceramic tile floors/countertops, heavy equipment operation(Bobcat, front end loader), painting, cleaning, appliance servicing/detailing,hands on construction of a new 3 bedroom house - from the ground up, prepping rehabbed houses for rental or sale, taking digital photographs and cropping/prepping them for advertising flyers(using graphics design program), marketing, advertising, taking calls from prospective renters, setting up home showings, submitting credit checks, filing home rental contracts

Aurora, Il

Receiving orders and delivering size specific steel beams for precise cutting by machine operators, operating software, including internet operation, keeping computer generated inventory for Caterpillar gas lines and other parts

Web Authoring Certificate - Dreamweaver, Computer Technology/Computer Information Systems

Associate'S Degree, Computer Info Systems

Pc Applications Specialist Certificate, Computer And Information Sciences And Support Services

Ged, General Studies