Joe Savelli Email & Phone Number

Provide wide range of security services, including NextGen-AV, SIEM, micro-segmentation and support for multiple client environments. - Lead Incident Response situations ranging from complete environment encryption relating to ransomware to suspicious activity and investigations on isolated endpoints. - Responsible for leading long-term projects across multiple clients . Projects include the custom deployment, configuration and tuning of the security tool stack - NextGen-AV, SIEM, micro-segmentation toolsets.- Lead proactive threat hunts across environments leveraging multiple solutions and log sources.- Assist in forensic collection, preservation and review.- Vulnerability management.- Act as escalation point for SOC 1 and SOC 2 analysts.- Provide internal and client based training on AV and Micro-segmentation solutions.

- Lead Incident Response situations ranging from complete environment encryption relating to ransomware to suspicious activity and investigations on isolated endpoints.- Responsible for leading long-term projects across multiple clients . Projects include the custom deployment, configuration and tuning of the security tool stack - NextGen-AV, SIEM, micro-segmentation toolsets.- Lead proactive threat hunts across environments leveraging multiple solutions and log sources.- Assist in forensic collection, preservation and review.- Vulnerability management.

Operate in a multi-client support helpdesk.- Provide support for both end-user and technical lead contacts. - Scope of support included but not limited to: - End-user issues with Account locks and software/hardware issues - General and varying support relating to Domain functionality - General Network and Firewall support - Support of varying virtualization platforms and solutions - Backup and restorations

Operate in a 24/7 department. Monitor critical network, server and telecoms systems for multiple clients in real-time. Work closely with Cloud, Engineering, Network and Service Desk teams to resolve issues in a timely manner.• Pro-actively take action to prevent service affecting matters.• Work with technical contacts for multiple clients to address ongoing issues and remediation .• Act as liasion between primary technical contact for clients and various vendors to coordinate remediation plans.• Filter through daily alerts according to priority to meet SLA deadlines.• Experience in various virtualized and physical environments .• Manage a variety of backup solutions and work out issues with various vendors- Veeam, Barracuda, Datto, Quest, Symantec Backup and Windows Backup.• Assist in Help Desk related issues during peak and after-hours.• Act as primary phone contact for after-hour calls.• Document process of resolution in detail.

• Add, create, and update content for the Park's website.• Build submit forms for data collection pertaining to upcoming events.

Harmony, Pennsylvania

• Assisted customers with fulfilling their wireless needs.• Generated sales leads through telephone and email campaigns.• Maintained customer post-sale contact to ensure satisfaction and return customers.

New Castle, Pennsylvania

• Assisted customers with fulfilling their wireless needs.• Generated sales leads through telephone and email campaigns.• Maintained personal customer records for future sales and follow-ups.• Maintained customer post-sale contact to ensure satisfaction and return customers.