Joe Savelli Email & Phone Number

Provide wide range of security services, including NextGen-AV, SIEM, micro-segmentation and support for multiple client environments. - Lead Incident Response situations ranging from complete environment encryption relating to ransomware to suspicious activity and investigations on isolated endpoints. - Responsible for leading long-term projects across.

- Lead Incident Response situations ranging from complete environment encryption relating to ransomware to suspicious activity and investigations on isolated endpoints.- Responsible for leading long-term projects across multiple clients. Projects include the custom deployment, configuration and tuning of the security tool stack - NextGen-AV, SIEM.

Operate in a multi-client support helpdesk.- Provide support for both end-user and technical lead contacts. - Scope of support included but not limited to: - End-user issues with Account locks and software/hardware issues - General and varying support relating to Domain functionality - General Network and Firewall support - Support of varying.

• Operate in a 24/7 department. Monitor critical network, server and telecoms systems for multiple clients in real-time. Work closely with Cloud, Engineering, Network and Service Desk teams to resolve issues in a timely.
• Pro-actively take action to prevent service affecting matters.
• Work with technical contacts for multiple clients to address ongoing issues and remediation.
• Act as liasion between primary technical contact for clients and various vendors to coordinate remediation plans.
• Filter through daily alerts according to priority to meet SLA deadlines.
• Experience in various virtualized and physical environments.

• Add, create, and update content for the Park's website.
• Build submit forms for data collection pertaining to upcoming events.

Harmony, Pennsylvania

• Assisted customers with fulfilling their wireless needs.
• Generated sales leads through telephone and email campaigns.
• Maintained customer post-sale contact to ensure satisfaction and return customers.

New Castle, Pennsylvania

• Assisted customers with fulfilling their wireless needs.
• Generated sales leads through telephone and email campaigns.
• Maintained personal customer records for future sales and follow-ups.
• Maintained customer post-sale contact to ensure satisfaction and return customers.