Level 3 Support Specialist
CurrentPRODUCT SUPPORT SPECIALIST (April 2015 - Present)■ Product Support - Research, develop and release new service offerings for Service Express■ Sales Assistance - Technical resource for Sales - attend customer meetings■ Managed Services - L3 technical support for managed services■ Technical Support - L3 technical support for all SEI offerings including: • IBM Enterprise Servers and Mainframes • IBM Enterprise Disk and Tape Storage • IBM Midrange Storage and Servers • EMC Storage • Netapp Storage • HP Servers and Storage • Dell Servers and Storage • SAN / Network Connectivity & Performance Troubleshooting • All x86/x64 Platforms • VMwareL2 SUPPORT SPECIALIST (April 2013 - April 2015)■ Provided Level 2 technical support for all Service Express offerings FIELD SERVICE ENGINEER (April 2011 - April 2013)■ Hardware service focusing on high levels of customer satisfaction, and one trip problem resolution on all Service Express offerings