Mark Smith
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Mark Smith Email & Phone Number

Service Delivery Manager at Service Express
Location: Milton Keynes, England, United Kingdom 9 work roles 1 school
1 work email found @siemens-enterprise.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@siemens-enterprise.com
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Current company
Service Express
Role
Service Delivery Manager
Location
Milton Keynes, England, United Kingdom
Company size
717 employees

Who is Mark Smith? Overview

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Quick answer

Mark Smith is listed as Service Delivery Manager at Service Express, a company with 717 employees, based in Milton Keynes, England, United Kingdom. AeroLeads shows a work email signal at siemens-enterprise.com and a matched LinkedIn profile for Mark Smith.

Mark Smith previously worked as Head of Service Delivery UK at Unify and Head of Service Delivery UK at Atos. Mark Smith studied at Wellingborough Grammar School.

Company email context

Email format at Service Express

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{first}.{last}@siemens-enterprise.com
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AeroLeads found 1 current-domain work email signal for Mark Smith. Compare company email patterns before reaching out.

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Profile bio

About Mark Smith

I have over 25 years of management experience within the Telecommunications and IT industries, most recently I spent 3 years as the Head of Service Delivery for the Unify business within Atos.Prior to this I had spent time in Service Management roles, starting as Service Manager and working my way to the Head of Service Management within Atos and Unify.I am focussed and passionate about delivering excellence in customer service, working collaboratively with customers to fully understand their business needs and challenges to help identify where I can deliver value to their business.I am an experienced people manager leading UK based resources in project management, professional services, service delivery management and operations to ensure seamless service delivery to customers whilst ensuring alignment with internal and external business objectives.I have experience of Managed Services design, transition and delivery into key customer accounts both in the UK and overseas. I have been responsible for UK based service desks providing 24x7 support for a wide range of customers with specific service solution and contractual SLA requirements.As part of my recent role I have had responsibility for Managed Service reporting and Customer Care services which include SLA measurement and Customer Satisfaction processes.

Listed skills include Sip, Crm, Change Management, Managed Services, and 17 others.

Current workplace

Mark Smith's current company

Company context helps verify the profile and gives searchers a useful next step.

Service Express
Service Express
Service Delivery Manager
grand rapids, michigan, united states
Website
seiservice.com
Employees
717
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Company profile
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9 roles · 16 years

Mark Smith work experience

A career timeline built from the work history available for this profile.

Service Delivery Manager

Current
Service Express

Bedford, England, United Kingdom

Jul 2024 - Present

Head Of Service Delivery Uk

Unify

Leading the UK service organisation for Unify, functions including Project Management, Professional Services, Service Management and Technical Support teams covering 24x7 services.Responsible for overall delivery of services to Unify customers ensuring delivery to contractual commitments within an ITIL process driven environment.Responsible for strategic.

Oct 2023 - Mar 2024

Head Of Service Delivery Uk

Atos

Leading the UK service organisation within Atos for Unify, functions including Project Management, Professional Services, Service Management and Technical Support teams covering 24x7 services.Responsible for overall delivery of services to Atos and Unify customers ensuring delivery to contractual commitments within an ITIL process driven.

Apr 2021 - Oct 2023

Head Of Service Management

Atos

Heading up the Service management team within Atos in delivering to Unify and Atos direct customers and partners.Management of a team of Service Development Managers, Project Managers, Service Transition and Management reporting team.Driving team performance to ensure service delivery for over 100 customers and 350 different SLA categories across 24x7.

Jun 2017 - Apr 2021

Service Director

Unify

Service Director role within Unify responsible for the BBC account, managing the delivery of all voice services across the UK.Acting as the primary customer contact representing Unify, seen by the customer as the trusted partner in the relationship. Management of a dedicated team of people responsible for 24x7 service delivery.Operational process.

Oct 2013 - Jun 2017

Managed Services Manager

Siemens Enterprise Communications Gmbh & Co. Kg

Wellingborough, England, United Kingdom

Management responsibility for all UK Managed Services including -Service DeskRemote MonitoringVideo ConferencingCall loggingMoves Adds ChangesOverall responsibility for over 60 staff delivering 24x7 services Responsible for delivery of contractual SLA's per customerPeople ManagementPeople DevelopmentWorking with the sales teams to identify new.

Apr 1997 - Dec 2006
Team & coworkers

Colleagues at Service Express

Other employees you can reach at seiservice.com. View company contacts for 717 employees →

I( Ilario (Larry) Cirillo Ilario (Larry) Cirillo Colleague at Service Express Greater Milwaukee, United States View → EV Erik Vízi Erik Vízi Colleague at Service Express Slovakia, Slovakia View → MP Michael Poux Michael Poux Colleague at Service Express Castle Rock, Colorado, United States, United States View → JC Julian Carr Julian Carr Colleague at Service Express Morley, England, United Kingdom, United Kingdom View → RT Ryan Trombley Ryan Trombley Colleague at Service Express Hudsonville, Michigan, United States, United States View → BL Banwari Lal Panchal Banwari Lal Panchal Colleague at Service Express Dausa, Rajasthan, India, India View → CW Chad White Chad White Colleague at Service Express Oregon, Ohio, United States, United States View → LP Lukasz Piotrowski Lukasz Piotrowski Colleague at Service Express Kingston Upon Hull, England Metropolitan Area, United Kingdom View → DB Don Brooke Don Brooke Colleague at Service Express United States, United States View → BH Brandon Harmsen Brandon Harmsen Colleague at Service Express Grand Rapids, Michigan, United States, United States View →
1 education record

Mark Smith education

  • Wellingborough Grammar School
    Wellingborough Grammar School
FAQ

Frequently asked questions about Mark Smith

Quick answers generated from the profile data available on this page.

What company does Mark Smith work for?

Mark Smith works for Service Express.

What is Mark Smith's role at Service Express?

Mark Smith is listed as Service Delivery Manager at Service Express.

What is Mark Smith's email address?

AeroLeads has found 1 work email signal at @siemens-enterprise.com for Mark Smith at Service Express.

Where is Mark Smith based?

Mark Smith is based in Milton Keynes, England, United Kingdom while working with Service Express.

What companies has Mark Smith worked for?

Mark Smith has worked for Service Express, Unify, Atos, Siemens Enterprise Communications, and Siemens Enterprise Communications Gmbh & Co. Kg.

Who are Mark Smith's colleagues at Service Express?

Mark Smith's colleagues at Service Express include Ilario (Larry) Cirillo, Erik Vízi, Michael Poux, Julian Carr, and Ryan Trombley.

How can I contact Mark Smith?

You can use AeroLeads to view verified contact signals for Mark Smith at Service Express, including work email, phone, and LinkedIn data when available.

What schools did Mark Smith attend?

Mark Smith studied at Wellingborough Grammar School.

What skills is Mark Smith known for?

Mark Smith is listed with skills including Sip, Crm, Change Management, Managed Services, Unified Communications, Telecommunications, Telephony, and Pre Sales.

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