Joe Thorp Email & Phone Number

Results oriented leader with extensive experience managing teams, strategic planning and process improvement. Design and deliver to key partners innovative solutions for operation functions.

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  Client Success Manager

  Accesso

  Jun 2019 - Present - Lake Mary, Florida, United States

  accesso technology has been providing cutting edge queuing and ticketing solutions to major theme parks and attractions for over a decade. Our powerful and innovative solutions deliver breakthrough revenue generating technology for our clients around the world.• As a Client Success Manager, my primary role is maintaining and building outstanding lines of communication with clients as well as internal teams including customer support, product development, engineering, IT and quality assurance. • Managing, maintaining, and administering the preparation, configuration, loading, and testing of products for sale across eCommerce websites and point-of-sale systems • Managing projects for both new clients and continued development of existing clients; leading the technical, client and project activities in a prioritized and pro-active manner. • Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently. Acting as client advocate, providing client feedback on changing needs, trends, expectations, and satisfaction; keep clients informed of significant issues that might affect them. • Providing overall account management, including billing oversight, contract addendums and tracking technical projects. • Quoting and tracking of all billable project work. • Provide continued training support as clients leverage additional system functionality. • Managing client support notifications, requests, and Service Desk tickets. • Running and verifying client specific reports and filter results with a high attention to detail. • Performing testing on new software releases. • Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.• On-site implementation, integration, configuration, and testing of proprietary systems to ensure client success for guests and on-site staff.