Head Of Digital Trade
CurrentManaged digital spend reactively across a period of large scale market disruption and volatile trading patterns to ensure the website was trading to its full potential resulting in record breaking EBITDA for FY24.Delivered a dedicated channel strategy for the consumer app, driving just under 1 million app downloads, leading to a significant increase in share of online revenue and LFL app revenue.Balanced a consumer-focused mindset with commercial acumen by proposing and implementing a restructure of the delivery and returns charges leading to a significant projected annual increase in shipping and returns revenue whilst maintaining a strong consumer facing proposition.Reacted to market trends and shifting consumer demand to implement Buy Now Pay Later solutions across the website, growing BNPL share of checkout and driving significant annual referral revenue through strategic co-marketing campaigns.Grew international sales by just under 50% LFL for FY24 whilst further developing the international trading strategy to facilitate rapid future growth.Developed a predictive segmentation solution, working with an AI/ML agency to allow Footasylum to accurately predict what brands or categories consumers are in-market for and implementing this segmentation across various CRM campaigns.Delivered significant brand visibility through targeted YouTube and paid social advertising supporting our Christmas TV campaign amplifying a key brand moment for Footasylum and placing the brand front of mind for consumers heading into the key Christmas trading period.