Order Administrator, Garmin International
Current- Ensuring that communication with dealer accounts is timely and accurate as it relates to: orders, deliveries, sales, promotions, and new product introductions- Answering and handling customer phone calls, faxes and emails to ensure customer requests are processed- Informing customer of unit prices, shipping date, inventory availability, anticipated delays, and any additional information needed by customer- Accurately entering orders into Oracle, verifying that customer purchase orders and computer orders are identical, and communicating any variances to customer- Communication with multiple departments to assist in the processing and shipping of customer orders- Following up on orders to ensure delivery by specified dates, run open orders report as requested Researching and collaborating regarding improperly shipped orders, and completing necessary paperwork - Proactively working customer requests, inquiries and complaints in a timely manner including calculating claim or rebate amounts on specified accounts- Assisting in confirmation that Garmin is in contract compliance and communicating with necessary departments when questions / concerns arise- Providing program summaries, compile statistics and prepare reports for management, accounting, marketing and others as required- Maintain knowledge of Garmin products, various documentation requirements and current marketing programs and how to administer them- Represent Garmin at industry and professional meetings, trade shows and conferences- Developing and maintaining department and company image and philosophy to the public- Understanding Garmin’s Mission Statement, Vision, Values and Product Support’s Vision and enthusiastically exhibiting a desire to see Garmin succeed
