Joel Turner Email and Phone Number

Consult investment firms on Telematics, operations, and strategy, leading to potential partnership opportunities and improving ROI of business investments

● Directed, guided, and coached 240+ employees (managers, supervisors, frontline agents) and streamlined troubleshooting processes for 1.8K+ field technicians, eliminating 50K+ technician customer trips annually, improving all operational metrics (average time to repair/install), and increasing same day capacity for customer calls● Established culture of accountability/trust and implemented change management practices to improve adoption of new processes/technology, achieving eNPS score of 90%+ for department of 240+ and reducing operating costs by 20%● Implemented processes to optimize capacity planning to meet labor demands, reducing customer churn by 10-15%● Presented solutions to senior executives to automate operations and eliminate legacy software, helping transform the Florida region to one of the best performing regions within Comcast and increasing tech productivity by 30%● Collaborated with sales, marketing, and finance to optimize resource allocation for $25M+ budget across business and residential high-speed internet, exceeding subscriber growth by 5%● Spearheaded 2 billing conversions, transferring 1M+ customers from Amdocs to CSG with no downtime

● Managed pilot programs with various Telematics providers to determine potential ROI while negotiating service rates/terms, securing new contracts and reducing annual software/technology expenses by 15% (total savings of $11M)● Recruited, coached, and managed new team of 12 and led integration of GPS/Telematics into workforce management and routing practices, decreasing annual operating costs by $20M and improving NPS● Developed training, documentation, and standard operating procedures to integrate Telematics software and conducted 25+ trainings for groups of 20-35+ employees, improving technician efficiency by 15-20%● Partnered with Sustainability team on Carbon Reduction Emissions Initiative, reducing carbon emissions across 60K+ vehicles, decreasing idling time, and minimizing vehicle fuel ($18M annual savings)● Headed all phases of field operations and IT integration projects and led initiatives from pilot stage to company-wide implementation, modernizing company and growing team from 2 to 12

● Selected by regional vice president to lead operations of new Telematics division, improving regional ROI and expanding fleet processes from 2K vehicles within Midwest/Southeast division to entire company of 6.5K+ vehicles● Created and executed innovative processes to maximize operational performance, improving YoY NPS score● Implemented new reporting procedures/processes and identified inefficiencies, decreasing analysis time by 80% andreducing regional fuel spend by $2M across 2K vehicles

● Recruited/managed 20 fulfillment companies and coordinated work of 500+ contractors to support residential sales, meeting all completion rate and service call metrics● Developed and implemented new contractor reporting, improving overall contractor performance/completion rates

● Managed region of 430+ (25 technical operations supervisors, 5 inventory managers, 5 technical operations managers 300 in house contractors, 100 subcontractors), growing completion rates by 18%