Joey Medrano Email & Phone Number

Durham, Nc, Us

Durham, Nc, Us

Buffalo, New York, Us

BetterMynd partners with colleges and universities to extend the impact of their counseling services through our flexible online services including individual therapy, psychiatry, and 24/7 crisis and support line.Our mission is rooted in the personal mental health journey of our founder, Cody Semrau, who experienced a mental health crisis as a college student and was inspired to help students like himself have greater access to stigma-free, individualized mental health care.Our team is guided by core values that reflect our dedication to student wellbeing and deep collaboration with our campus partners:Care DeeplyAssume the Best in Others and OurselvesDemonstrate OwnershipSeek Continuous GrowthRecognize and Respect our Differences

Denver, Co, Us

- Direct the entire post-sales customer life cycle for an enterprise-wide government budgeting and performance management software- Advised City Managers and Budget Directors on where to cut spending, additional opportunities in revenue, and how to make their budget more efficient- Created several outreach plans that resulted in a 12% increase in engagement from customers- Led the creation of our support center videos and documentation

Durham, Nc, Us

- Monitors retention metrics and advise the account management team- Advising schools in how to best retain their non-traditional student population- Assists in the creation of tools and processes to improve efficiency of department and lead the account management team- Manage the on-boarding and renewal process of our account management team to better engage with accounts to avoid cancellation- Launched strategic initiatives across several different schools including launching Bethune-Cookman University's Stop-out Prevention Plan via Ana

Durham, Nc, Us

Huntsville, Tx, Us

- Participate in the total recruitment process by attending on and off-campus events, including college fairs, high school visits, and community college transfer days.- Work with team members to meet enrollment goals established by the President, Vice President of Enrollment Management, and Director of Undergraduate Admissions.- Lead in the organization and implementation of annual events and conferences.- Build and maintain positive working relationships with community college counselors and advisors.- Assist in the reviewing of applications for admissions to determine admission status.- Collaborate with various offices to assist with student retention goals.- Participate in University committees as assigned

• Primary responsibility to process, services, and renew accounts for assigned clients. • Performed 90% frontline underwriting for all new business for 10+ different companies.• Solely supported and assisted sales for overall performance and customer service satisfaction.• Processed applications, endorsements, renewals, and rewrites, cancellations, in and out mail, payments, and various other administrative supports.• Assist agents with quotation and production for current and new clients. • Knowledge of various insurance companies and their products, coupled with the ability to sell these products to prospective clients.• Complete quote presentations for agents and customers.

• Created and taught relevant English lessons focusing on building fluency.• Attended weekly grade level meetings and contributed to the discussion, as well as offered additional supplemental materials.• Participated in faculty activities and parent teacher conferences.• Established positive relationships with students, parents, fellow teachers and school administrators/staff, and effectively communicated despite language barrier.

Huntsville, Tx, Us

• Performed end-user diagnosis with faculty, staff, and students.• Diagnosed and troubleshot hardware, software, or other network and system problems with a variety of equipment.• Used customer feedback and prior experience to recommend possible changes in an effort to • improve client relations and efficiency.• Interface with, and configure Cisco switches• Install and maintain Cisco wireless access points and VOIP telephones.

Huntsville, Texas, Us

• Responsible for finding coding errors, troubleshooting the Next Wave Connect website, and helping develop the second version.• Researched different healthcare fields & processes and write about certain trends in healthcare.• Learned how to use Quickbooks, Excel, and Photoshop.• Improved the ability to write in line with the highest editorial standards. • Displayed the capability of self-supervision and also the supervision of others when it came to my projects.

Greenville, Nc, Us

• Responsible for “Selling Verizon” to customers. • Ensuring that their experience was one of a kind. • Improved the ability to be attentive to details.• Provided excellent customer service by helping customers with their Verizon Wireless needs.• Responsible for being familiar with the phone plans, phone specifications, global services, warranties, and accessories.

Huntsville, Tx, Us

• Responsible for programming and organizing all of the fall 2013 classes (dance, art, etc.) and the annual Gingerbread Home Contest. • Responsible for publicizing classes and events on the radio and newspaper.• Monitor attendance for each class and instructors.• Demonstrated interpersonal skills by communicating with teachers and visitors.• Organized and filed paperwork consisting w-9s, volunteer applications and more.