Joey Neiman Email & Phone Number

Franklin, TN

Revolutionizing CDI and Coding with AI Powered Precision

Franklin, Tennessee, United States

Brentwood, Tennessee, United States

Design, develop, and Implement automated solutions to capture required data for pro-fee coding/billing. These solutions included RPA to pull patient billing data from hospital EHR systems. These RPA solutions automate our revenue-cycle process and streamline the data flow to remove manual workflows. These bots allow the team to only focus on exceptions.

Franklin, TN

Projective Software is a company that specializes in EHR data extraction and integration by allowing our customers to remove legacy data sources, reduce OpEx, and improve patient data availability.

I managed several large teams who had a reputation for “getting it done” and oftentimes referred to my teams' accomplishments as pulling large rabbits out of small hats. I pushed team members to care about the quality and reputation of our deliverables including project management, execution strategy, user adoption, and quality metrics. This position had.

Worked with the application team and to build an Meaningful Use product- primarily focused on the physician workflow with order sets. Designed an order set deployment tool with our vendor to automate the deployment of order sets. Also performed L3 technical support for business partners, end-users, including AS400 replacements and upgrades across the.

Implemented an automated testing strategy in a previously 100% manual environment reducing costs, regression bugs, and removed the QA team as the bottleneck from release cycles. Improved teams’ visibility across the organization by metric reporting and created a “quality score” to communicate confidence in releases.Evaluated new products to expand our.

* Created a customer requirements repository tool streamlining data collection and reporting* Led six customer implementations from a paper-based system to our electronic solutions* Wrote end-user documentation supporting workflows and company compliance* Liaison between customer account management, development team, and implementation team

-Functional Software Testing-Build automated smoke and regression tests-Implement test plans and testing procedures-Work with development team to address defects and customer requests-Triage customer support requests-Responsible for support escalations-Train support team and corporate trainers on new development and features-Write software documentation.

• Managed staff on all collection activities and customer service for the entire life of the loan
• Responsible for all insurance claims including total loss and gap claims
• Establish customer credit lines and set up credit accounts with vendors
• Have been the #1 branch in the company and won the President’s Cup the past 2 years running
• Rated top-performing collection department in the company