• Works as a Software Support Engineer to Oracle Inquira CKMS Platform & Genesys Contact Center Software for Call Center Operations• Performs tests on the Inquira System/Genesys Contact Center Software if any issues arises based on Oracle/Genesys recommendations/guidelines and doing system deployment• Service Request follow-up and testing in UAT/Development Environment and gathering of data required by Genesys Support/Oracle Engineering Team• Server Monitoring in Singtel’s STPedia system & provides Level 1, Level 2 and Level 3 support to client on the Inquira CKMS System and Genesys Contact Center System• JIRA/Singtel/Genesys request follow-up on issues raised for fixing• Assist clients on site or remotely to implement solutions and on standby as per client/partners request• Assist Implementation Engineers to implement software configuration to Genesys Contact Center Software for Call Center Operations• Creates Consolidated Reports/Incident Summary Reports/Release Notes Reports to client and partners• Assists in local network, desktop/laptop fixes, software updates in the office• Provides technical training to clients and staff regarding installation setup and walkthrough on how to use the software(s) and other requests by client for training• Meet with Clients, Staff, Directors, Partners and Project Managers for meetings

• Works as a freelance computer technician during spare time esp. with requests from friends, families, officemates, acquaintances who needs computer fixes on desktop/laptop hardware like reformatting hard disks, checking internet connections with their unit at the same time configuring broadband connection, replacing memory, hard disk, video cards, computer fan and power supply• Do computer networking installation like internet café setup• Do software updates, installation of operating system from old OS like windows 95, 98, 98SE, 2000, ME, Lindows up to the current one XP, Vista and 7• Acts as a consultant if they will be buying/upgrading to new unit based on their individual requirements whether if it will just be used for office work, internet, programming/designing or games• Designs tarpaulins for birthdays, announcements, family affairs and other events requested by families, friends, officemates and acquaintances during spare time• Also designs wallpapers, cover pages for personal web pages as requested• Teaches basic web designing using Microsoft Frontpage, Macromedia Dreamweaver and Adobe Photoshop to families, friends, officemates esp. to those who are eager to learn about the craft

• Works as a Federal/Private/Delinquent Loan Advisor for SallieMae® Student Loans (US)• Provides Federal Loan and Private Loan Servicing/Financial Services to borrowers by assisting them in their loan servicing need such as lowering monthly payment dues, postponing their payments by using their available deferment or forbearance terms, and at the same time explaining borrowers the best option on their student loans so as not to affect their credit scores and not to make their student loans pile up on debt so that we make sure that we give the best customer experience on our daily operations• Also do technical assistance to borrowers concerning managing their online account, and with my technical know-how on browser issues and the web, I am able to extend further assistance to my clients on the phone by providing them solutions on how to deal with internet problems• Assists trainees whether on nesting or side barging stage and do some floor walking if necessary• As an active member of the office Art Team in Manila, I’m the one who does the web designing works like email blast templates for promotions, achievements, promo sales, office events like tarpaulin designs and also doing brainstorming with fellow members on actual office bay designing with labor works like designing of office bays

• Work as an Administrator/Office Manager that handles office day to day operation• Make daily/weekly/monthly and annual reports and do some meetings with staff on what needs to be done and what to achieve and then coordinate with US counterpart esp. in dealing with competitorsas we are in the e-commerce business so there’s always a tight competition online• Acts as the HR, screening/interviewing applicants at the same time handling 15 office staff• Handles office funds, accounting/payroll duties with the help of a part-time accountant• Handles training of newly hired applicants using Adobe Photoshop, Adobe Dreamweaver and Microsoft Frontpage up to the customization of each web pages• Responsible for Quality Assurance checks on staff’s report on a daily/weekly basis to avoid dead links, wrong information/data indicated on each web page• Web designer/developer for the different e-commerce websites that we maintained in everyday operations. These are the following main websites we maintain on a daily basis like: www.motorhelmets.com, www.mxdirtrider.com, www.streetbikerider.com, www.gungfu.com• Do search engine optimization and regularly check standings on Google, Yahoo, MSN, Bing and other search engines to make sure we used correct keywords and to attain good page rankings• Also do computer/network hardware troubleshooting & software updates making sure workstations, routers, cable wires & servers are well maintain and removing/replacing hardware if necessary

• Identify, research, interviews and profile each companies in the assigned Mindanao Wide Area for the Private Sector Mobilization Mapping Research Project (PRISM-FP) and reports back to the local unit of PBSP in Davao City once all the required documents are profiled for report back to Manila

• Researches and interviews residential, commercial and industrial trends on different cities in the Philippines mostly assigned in Mindanao Area particularly in Davao City and Zamboanga City andgathers all data collected for encoding, creating graphs/sketches for finalization of report

• Assigned in the e-commerce team and was responsible for the product page update of the websites• Creates/updates graphics/wallpapers that will be used in the online site• Do Quality Checking to make sure all dead links are fixed and product pages prices, item description and images are correct in each web page that was posted and uploaded online• Also assist in updating local clients web pages like editing individual pages for info, images, links and also doing search engine optimization for pages• Helps and assist newly hired trainees on what to do on the project

• Refills ink for different computer ink/toner cartridges like Canon, HP, Epson, Lexmark, Brother printers making sure we are doing the correct process on refilling cartridges/toners using refilling tools• Also made some sales strategies together with direct branch supervisor and in a span of 1 month, sales went up to range of around 200% and was second top branch in terms of sales for the entire Davao City with a 6 branches during that time

• I programmed the SMDTC Software, a drug test database system using VB6. Typical use of the software is to encode customers information to the database for their drug test for application of driver’s license, work/school requirements, and others which requires drug testing and have a print out of the result of the test and store those results in the database for Department of Health’s reference especially for those customers who are positive in their test results• Troubleshoots computer software and hardware problems, networking and printer issues• Maintenance and or removal/replacement of hard drives, memory etc.• Trained to collect specimen samples and assisted the medical technologist in analyzing test results• Encodes all data supplied by clients and make sure they follow all guidelines while taking the drug test procedures and assist them if they have questions/clarifications regarding the test questionnaire for security guards since neuro-psychological tests are also included aside from the usual drug test• Coordinate with Government Health Officials who are tasked to monitor drug test results for patients

Helps in assisting customers in internet and computer related work like teaching them the basic of using Internet Explorer, Netscape Navigator browser• Encodes paper work esp. for students thesis and reports• Scans images and edit them using Adobe Photoshop for id, printing and uploading purposes of customers• Troubleshoots workstations software/hardware problems like upgrading hardware and updating software on each individual workstation• Troubleshoots internet connection issues and networking issues on routers, switches and cabling• Acts as a cashier esp. during night shift since it’s a 24hr, 7days a week operation internet café

• Helps in assisting customers in internet and computer related works and also acts as a cashier• Troubleshoots software/hardware problems like upgrading hardware and updating software