Joseph Williams Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Managed and Maintained all telephony services for PT Solutions Private Clinics.• Analyzed, Redesigned, Standardized, and Implemented the telephony system for 200 clinics• Served as a Field Service Engineer for Georgia based clinics and Level 3 support for remote locations.• Served as Company liaison for multiple ISP, Telephony, MSP, and other vendors. • Designed and implemented multiple telephony call queues, auto-attendants, and call routing solutions to better serve patients, clinical, and administrative staff.• Project Managed the port of over 45 locations from one telecommunication carrier to Ring Central resulting in a savings of over $2300 a month.• Negotiated a 50% discount on the hardware purchased from Ring Central and one-month free service for the 45 locations that were ported to Ring Central, resulting in an additional $5000 in savings.• Created detailed end user and troubleshooting guides, and Visio diagrams for clinical and IT staff that, along with training, resulted in the reduction of Telephony ticket escalations by 30%.• Implemented a design standard for the data cabinets and cable management standards for all new clinics.• Removed, Reinstalled, and Upgraded all data cabinets and equipment at 25 clinics to meet current codes and cable management standards in Georgia, Louisiana, and Florida.• Managed the wireless network assessment and remediation of the PT Solutions Headquarters.• Assisted in the overhaul and implementation of Microsoft Teams setup.• Designed, installed, and implemented a lab network to facilitate IT growth and training.

Alpharetta, Georgia, United States

• Assisted client IT teams with technical specifications for hardware and software and configuration requirements while serving as an escalation point for customer support team to resolve issues within defined SLA’s• Managed and Supported the initial installation, configuration, maintenance and troubleshooting of Warehouse Execution Software (WES) Systems on customer hardware, networks, and host infrastructure.• Tasked with designing and developing detailed customer facing system support and administrative documentation, diagrams, and conducted customer IT and system administration training sessions.• Built and maintained simulated customer lab environments for troubleshooting, regression testing, and testing upgrade scenarios.• Interfaced with multiple internal project stakeholders and teams to validate and test software patching and configurations.

• Served as customer liaison between internal software and product teams supporting the implementation customized logistic software solutions and communication methods between multiple software systems. • Drafted and designed detailed customer solution documentation providing scope, technical requirements, and team responsibilities for the implementation of warehouse execution, automated routing storage, and retrieval systems.

• Managed the implementation, configuration, testing, and troubleshooting of proprietary voice picking logistic software in addition to Customer and System Administrator Training and Documentation.• Responsible for maintaining and troubleshooting Cisco voice gateway and VoIP devices and accessory configurations.• Performed Wireless Network Assessment and testing.• Designed and built voice network lab to more effectively support voice picking system change and problem management requests.

• Responsible for telephony system pre-deployment network assessment & certification, multi-vendor data network and telephony system configuration, installation, and troubleshooting.• Served as technical escalation point for customer helpdesk support of production voice and data networks.• Maintained detailed Microsoft Visio diagrams of customer data and voice networks, site equipment, connections, and layout.• Managed and maintained the Genband NUViA Cloud Solution white labeled as VR3 UCaaS Platform.• Developed standard processes and procedures for VR3 hosted services.• Supervised VR3 support staff daily tasks, performance metrics, coaching, equipment inventory and logistics.• Drafted customer and internal training and technical documentation for VR3 UCaaS Platform web portals and service features.• Managed all local number portability (LNP) activities for customer DID and Toll-Free number porting.

Experience includes the configuration and deployment of Cisco data switches across large multi-campus enterprise and SMB environments.Assisted with troubleshooting customer Cisco wireless network deployments as related to telephony.Performed installation of Avaya ERS Data Switches in multicity deployment for Corporate Law Firm.Migrated Cisco core switch network to Avaya ERS 8800 series redundant core data switch infrastructure.Performed customer data network assessments in preparation for VoIP telephony system deployments.Built multi-vendor lab environment for systems interoperability, testing and configuration validation.Redesigned and implemented data center cabinets and equipment with minimal system downtime.

Participated in the deployment of converged telephony systems across multiple sites, cities, and states for medium to large enterprise customers.Performed staging, configuration, and installation of on-premise Avaya telephony platforms for enterprise and small to medium business solutions.Experienced with telephony components such as, media gateways, PBX’s, SIP proxies and soft switches, Voicemail, Conferencing and Mobile Telephony solutions.Certified in Avaya Aura Conferencing & Aura Messaging systems administration and maintenance.In depth experience in deploying, registering, and troubleshooting of analog, digital, IP-based and wireless telephone sets.

Performed structured cabling project bidding, permitting, product inventory management.Experienced in structured cabling installs including cross-connections of 66 & 110 punch down blocks, patch panels, conduit, racking systems and cable management systems.Performed planning and design of wire runs and conduit throughout customer facilities including walls, ceilings, raised floors, equipment cabinets and racks.Experience running, terminating and dressing copper UTP wire, CAT5, CAT5e and CAT6 cabling, wall plate, jacks, patch panel and punch down blocks.In depth experience troubleshooting copper-based cable networks including cable repair, identification, re-termination.

Bachelor'S Degree, Hospitality Administration/Management

Ccna Curriculum

Bachelor Of Science, Hotel, Motel, And Restaurant Management

Minor in Business Administration – Emphasis on Marketing

Bachelor'S Degree, Hotel, Motel, And Restaurant Management

Minor in Business Administration – Emphasis on Marketing