- Conducted qualitative user research through on-network surveys to impact forum structure and design while also driving broader strategic changes, leading to a 34% increase in page views. - Launched 2 micro communities on the Squarespace Forum and grew them to ~500 members.- Owned and maintained the operations of the webinars program, including staffing, training and data collection.- Analyzed webinar CSAT data to suggest 40+ improvements to streamline the program and the user experience.- Project managed the development of a custom webinar to coincide with the launch of a new tool and contribute to the white glove service for top sellers.

- Managed Squarespace’s relationship with a third-party community management vendor by coordinating meetings, driving solutions to pain points, and advocating for feature requests.- Wrote and implemented the standard operating procedure for moderation of Squarespace’s community forum. . - Drove community engagement by developing and creating seeded content to facilitate meaningful discussions. Developed a gamification strategy to promote positive customer behavior on the community forum.- Developed and implemented processes for employee participation and feedback on product releases by acting as point of contact for all forum initiatives.Served as the Women+ at NYC ERG chair for 2021

- Developed consistent on-network programming to re-engage existing users and serve as tentpoles for new ones, like an interactive art-based activity with 100k+ unique participants and 400k+ organic engagements.- Defined and executed user retention strategy via push notifications. Conducted experiments and data analysis to set benchmarks for performance. Owned program operations, including the management of seven contractors across six languages.- Point of contact for all product and marketing translation requirements across the organization. Developed and implemented process for delivering strings in a timely manner.

- Drove community happiness and engagement by championing the user’s experience and understanding of the product. Facilitated ongoing educational initiatives and provided dedicated user support. Created, communicated, and enforced policies for 84k VIP members across seven languages. -Conducted qualitative user research through on- and off-network surveys and interviews to directly inform product and broader strategic changes.

- Translated the main Amino App to French as well as reviewed strings translated by contractors- Took over translation of the main Amino App to Spanish as well as reviewed strings translated by contractors

- Responsible for the maintenance of high standards of cafe visuals, and consistently pushing sales goals through excellent customer service, resulting in being the top sales earner. - Receive daily deliveries as well as check for accuracy, and communicate any discrepancies to management.- Breaking down and analyzing end of day sales reports, including breakdowns between departments and receivables. Communicate and log trends and changes in customer behavior. Make recommendations to management on inventory stock and future promotions based on analysis.

Transcribing audio files for research and in-house magazine.Translating from Spanish to English.

Transcribing video and audio files for documentary filmTranslating from Spanish to English.

Editing website and social media contentCrafting a cohesive voice across all mediaManaging art submissions and curating art sections of websiteAiding in design of websiteDesigning and writing newsletters.

- Provided customer service for sales and inquiries through phone calls, email, and in person interactions. - Primarily supported store management in operational and visual functions, including checking accuracy of received inventory, organizing and maintaining stock room, coordinating UPS send sales and transfers. - Owned personal and team sales goals by helping to plan day-to-day strategies to further promote and communicate the Kate Spade Saturday lifestyle in store. Helped launch brand at Soho Flagship store with viral marketing campaign.

-Copy editing print issue donor magazine with InDesign. Editing and posting articles on MSF website. -Planning and executing social media posts (Tumblr and Facebook). Tracking and analyzing social media metrics. -Basic Photoshop editing.-Supported the Managing Editor, Digital Content Editor, and Publications Coordinator. Helped manage day-to-day tasks through data management utilizing excel, researching best practices for photography in publications, and organizing A/V equipment, print publications, and digital files. -Worked closely with the PR department via Outlook to ensure the accurate and timely publication of time sensitive issues and statements.

Retail Sales Associate for Club 21 brands, including Armani Exchange and DKNY. Responsibilities include:- Maintenance and execution of monthly visual merchandising.- Pushing sales to meet daily and monthly budgets.- Customer service - Opening and closing store. Organising of the float and banking. General maintenance of the store.- Key holder for DKNY.

Assistant Manager for high end children's clothes concession in Australia's first department store, David Jones. - Led by example with the achievement of personal sales goals, resulting in the team winning the yearly national Seed Christmas contest by achieving 93% over our monthly goal.- Receiving, ensuring accuracy, and coordinating redistribution inventory amongst other locations. - Monitoring and analyzing sales categories to accurately request extra inventory to anticipate customer demand. - Developed my ability to adapt and work across cultures by learning how to excel in high end Australian retail.

- Use of WordPress for general upkeep and maintenance of website content, including managing online contributors, editing, researching and fact checking, planning and executing contests.- Formatting the print issue with InDesign as well as copy editing and writing original content. Print issues are stocked internationally as well domestically at Barnes & Noble and Guitar Center nationwide.- Implemented system through Excel to track the acquisition and distribution of inventory, allowing for easier inventory management.

Call executive level employees in the United Kingdom and United States to conduct market research for the European Commission and other companies.Helped train new agents regarding phone etiquette. Led by example to achieve high conversion rate.

Personal intern for Fulbright Scholarship receiver Peter Gwin. Translated history books from French to English to aid his research on the Tuareg Tribe. His work on the Sahara and Sahel regions earned him a research grant from the Pulitzer Center of Crisis Reporting.