Johan Andersson Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

The Tele2 Data NOC team is responsible for monitoring and troubleshooting issues within Tele2's network, spanning from the office LAN and customer equipment to the pan-european core network. My responsibilities as a shift working NOC technician is to diagnose and prioritize operational issues via incoming alarms, and provide necessary solutions. The solutions include remote troubleshooting, dispatching field engineering, and escalating to higher level support teams or third party vendors.My role also includes• Handling critical operational incidents, which includes providing a steady flow of information to the shift leader and across the organization.• Providing Level 2 troubleshooting for the business customer support. • Assisting the field engineering team with troubleshooting.• Keeping documentation and routines up to date.

Stockholm, Sweden

Stockholm, Sverige

The Tele2 Data NOC team is responsible for monitoring and troubleshooting issues within Tele2's network, spanning from the office LAN and customer equipment to the pan-european core network. My responsibilities as a shift working NOC technician is to diagnose and prioritize operational issues via incoming alarms, and provide necessary solutions. The solutions include remote troubleshooting, dispatching field engineering, and escalating to higher level support teams or third party vendors.My role also includes• Handling critical operational incidents, which includes providing a steady flow of information to the shift leader and across the organization.• Providing Level 2 troubleshooting for the business customer support. • Assisting the field engineering team with troubleshooting.• Keeping documentation and routines up to date.I have experience working with• Cisco: ME3400, 7200, 2600, 800-series, ASR 1000-series, ASR900/9000-series, ISR4431• Juniper: MX80, EX4200• Huawei: Quidway S3300, S5000• Actelis: ML2300, ML624/628• Ericsson: ECN330 Dslam.

Stockholm, Sverige

Tele2 Information management is the hub of operational information at Tele2. My role as a shift working communicator at Information Management was to aquire information about operational issues and planned maintenance from support groups and third party vendors, and spread it across the organization as well as to external partners and customers.It required me to keep up with the operational situation in all customer segments, including data networking services, SIP, UMTS/GSM/LTE, IoT, fixed telephony and internal systems. Outside office hours, I was also acting as a 1st line support for all business customer segments which meant initial troubleshooting and escalation to 2nd support teams.In the event of a network disturbance or any major incident, it was my responsibility to anlyze the impact of the incident in question, and spread the information through several channels accordingly•Responsible for contacting the PR officer as well as my manager to inform about the situation.•Describing the event in a tailored interface for the customer service, where all network disturbances is documented.•Publishing alert messages on the Tele2 webpage. •Sending informational text messages and emails in bulk, via a subscription based alert info channel (EBS - Emergency Broadcast System).Other responsibilities:•Composing formal incident report as per customer request•Registring planned maintenance information from third party vendors, in Tele2's internal change database.•Managing subscriptions in the Emergency Broadcast System.•Keeping documentation and routines up to date.

Eskilstuna, Sverige

My role as a support representative at the Mobile Internet Support team was to provide high quality 1st line support to Tele2's mobile internet customers. This included diagnosing and troubleshooting issues with Huawei USB cellular devices (dongles) and the included software, on both Windows and Mac OSX. I also helped customers refill data buckets and activate simcards, as well as placing orders for new hardware. I spent the last few months of my employment at Transcom coaching new support agents by monitoring their calls and giving them troubleshooting tips.Experience working with:Oracle SiebelHuawei UMTS/LTE access devices and routers (E220, E392 for example)

Studio Engineering

High School Diploma, Communication And Media Studies

Graduated from High School in 2010 after studying Graphic Communications and Still Photography at the Media Program at St:Eskils Gymnasium.