Johan Andersson Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

• The Tele2 Data NOC team is responsible for monitoring and troubleshooting issues within Tele2's network, spanning from the office LAN and customer equipment to the pan-european core network. My responsibilities as a.
• Handling critical operational incidents, which includes providing a steady flow of information to the shift leader and across the organization.
• Providing Level 2 troubleshooting for the business customer support.
• Assisting the field engineering team with troubleshooting.
• Keeping documentation and routines up to date.

Stockholm, Sweden

Stockholm, Sverige

• The Tele2 Data NOC team is responsible for monitoring and troubleshooting issues within Tele2's network, spanning from the office LAN and customer equipment to the pan-european core network. My responsibilities as a.
• Handling critical operational incidents, which includes providing a steady flow of information to the shift leader and across the organization.
• Providing Level 2 troubleshooting for the business customer support.
• Assisting the field engineering team with troubleshooting.
• Keeping documentation and routines up to date.I have experience working with
• Cisco: ME3400, 7200, 2600, 800-series, ASR 1000-series, ASR900/9000-series, ISR4431

Stockholm, Sverige

• Tele2 Information management is the hub of operational information at Tele2. My role as a shift working communicator at Information Management was to aquire information about operational issues and planned maintenance.
• Responsible for contacting the PR officer as well as my manager to inform about the situation.
• Describing the event in a tailored interface for the customer service, where all network disturbances is documented.
• Publishing alert messages on the Tele2 webpage.
• Sending informational text messages and emails in bulk, via a subscription based alert info channel (EBS - Emergency Broadcast System).Other responsibilities:
• Composing formal incident report as per customer request

Eskilstuna, Sverige

My role as a support representative at the Mobile Internet Support team was to provide high quality 1st line support to Tele2's mobile internet customers. This included diagnosing and troubleshooting issues with Huawei USB cellular devices (dongles) and the included software, on both Windows and Mac OSX. I also helped customers refill data buckets and.

Studio Engineering

High School Diploma, Communication And Media Studies

Graduated from High School in 2010 after studying Graphic Communications and Still Photography at the Media Program at St:Eskils Gymnasium.