Johan Prinsloo Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Klerksdorp

• Establishing, implementing and overseeing effective sales strategies, processes and controls• Internal and external sales including identifying and cold calling on prospective customers• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Following up on potential sales leads• Data entry and database management, maintaining meticulous records• Producing various reports, presentations, analyses, correspondence and other documentation • Performing as a strong member of a cohesive team with strict adherence to health, safety and statutory regulations, service level agreements, quality standards, governance processes and compliance requirements

• Liaising with clients and IT personnel to plan project dates and determine scope• Creating scope documents for new projects• Implementing project plans, managing IT job progress and reporting• Testing software and reporting issues• Creating presentations for sales pitches for potential clients

Johannesburg Area, South Africa

• Checking in passengers, allocating seats and escorting them to the aircraft• Maintaining and monitoring standby lists for flights• Customer service and liaison, resolving complaints and enquiries• Ensuring adherence to health, safety and statutory regulations, service level agreements, quality standards, governance processes and compliance requirements • Processing delayed, damaged and pilfered baggage claims• Ensuring all baggage file information is complete and accurate in the computerised baggage tracking system, and updating the file when applicable• Receiving multiple customer service awards including Silver Accreditation