Project Manager, Payroll and HR System Implementations

Consulting technology services when and where you need it - your very own CTO, Our services are aimed at small and medium size businesses that from time to time have the need for Technical expertise in optimizing their IT Environment, online presence and managing their projects.Project Management, Website Audits, SEO Optimization, Hosting, Digital Marketing, System Integration, Business Process Design

Manage, monitor and track the revenue and margin in line with board approved budgets and regularly update forecasts per service asset per accountManage all aspects of the sales cycle (prospecting, value creation, negotiation and the closing of profitable business)Establish relationships and understanding of the clients business and needs to Identify, qualify and unlock net new revenue opportunitiesEnsure that the debtors days remain within the contract terms and follow up, where… Show more Manage, monitor and track the revenue and margin in line with board approved budgets and regularly update forecasts per service asset per accountManage all aspects of the sales cycle (prospecting, value creation, negotiation and the closing of profitable business)Establish relationships and understanding of the clients business and needs to Identify, qualify and unlock net new revenue opportunitiesEnsure that the debtors days remain within the contract terms and follow up, where applicableAccountable to ensure that all billing for annuity, projects and time and material (T&M) work is initiated timeously and in accordance with client agreements and purchase ordersMaintain a consolidated view of costs and risks across lines of service which includes performing financial analysisManage utilisation of employeesEngaging with customers and resolve issues satisfactorilyEstablish and maintain good business relationships with key stakeholdersManage business as usual deployments and business requirements/issuesEnsure that the contracted SLA's are achieved Show less

I am responsible for compiling the project charter in accordance with Transition high level time frames and strategic requirements. I ensure all plans are relevant with the scope of services to be provided as detailed within proposals and agreements, providing support for Business Units in compiling and integrating detailed technical solution plans to ensure that final projects to meet with deadlines, scope and budget requirements. I have established and implemented best practice standards… Show more I am responsible for compiling the project charter in accordance with Transition high level time frames and strategic requirements. I ensure all plans are relevant with the scope of services to be provided as detailed within proposals and agreements, providing support for Business Units in compiling and integrating detailed technical solution plans to ensure that final projects to meet with deadlines, scope and budget requirements. I have established and implemented best practice standards, methodologies and processes across business units to meet with quality service levels, managing the Transition implementation process from conception to completion. I have successfully liaised with the service delivery and associated supporting functions within the organisation to facilitate the achievement of objectives, identifying areas requiring process improvement and areas of best practice to share with other Business Units. I have managed and controlled documentation, ensured effective communication channels are maintained and controlled all Transition budgets in accordance with financial plans, implementing new procedures as required.I have utilised ITIL best practices to transition a range of projects including:-Outsourcing the point of sale device hardware and software support, Service Desk requirements and integrating X-layer between FNB and Gijima Remedy 7.1 in 2014-Outsourcing Desktop Support and Service Desk requirements on Remedy 7.1 for the Department of Science and Technology in 2013-Outsourcing the Desktop, Server and Service Desk requirements on Remedy 7.1 for Hi-Tec to Gijima in 2012-Consulting on ITIL and implementing new ITIL processes for change management and asset management Remedy 7.6 for MTN in Yemen in 2012-Outsourcing ICT Services on SAN Parks, Desktop and Server services, as well as Service Desk requirements on Remedy 7.1 to Gijima in 2012-Outsourcing the PABX and providing telecommunications support for the SAPS to Gijima in 2011 Show less

I was responsible for providing desktop support for the Greater Johannesburg area major banking and hotelier accounts, as well as overseeing operations on the City of Tshwane account as required. I managed an average call rate of up to 3800 incidents and requests each month, resolving each query effectively. I managed a team of 8 office-based technical and support staff, together with a team of 45 Field Support Engineers, providing motivation and additional support or training as required… Show more I was responsible for providing desktop support for the Greater Johannesburg area major banking and hotelier accounts, as well as overseeing operations on the City of Tshwane account as required. I managed an average call rate of up to 3800 incidents and requests each month, resolving each query effectively. I managed a team of 8 office-based technical and support staff, together with a team of 45 Field Support Engineers, providing motivation and additional support or training as required. I had a number of notable achievements in this role, including reducing the spares and stock to achieve 0 variances to stock counts, delivering 100% of service level agreements each month, completing the Sanlam and Santam transition and maintaining staff compliment levels at 65% BEE. I also led the team to achieve the number 1 business unit within the branch for meeting corporate criteria in a nationwide competition. Show less