Johan Stjernström Email & Phone Number

Stockholms Kommun, Stockholms Län, Sverige

Stockholm, Stockholm County, Sweden

Project Manager, Workplace Management Team

Stockholm, Stockholm, Sverige

Head of Global Facilities Management

Stockholm, Stockholm, Sverige

Head of Global Facilities Management

Bosön

Head of department for reception, conference, meeting and event coordinators, housekeeping, and maintenance departments.Part of the senior management team (SMT) and manager on duty rota.Successfully meeting budgets and streamlining departments to efficiently run operations.Proactively working with SMT to coordinate new strategies and implement in each department.Conducted one-to-one meetings with staff to set personal targets and provide coaching.Project manager for events of 50+ delegates.Restructured the teams to optimise the workforce through COVID-19

Stockholm, Sweden

Led front office, housekeeping, and maintenance departments.Recruited, scheduled, trained, and supervised staff.Handled guest complaints and queries, managed budgets, and optimised staffing levels.Coordinated with F&B departments across borders.Conducted service workshops for Elite Hotels' staff as part of a nationwide initiative.

London, United Kingdom

Received a promotion for persistently hitting and exceeding sales targets, working to improve teamwork as well as assisting with training of new starters and junior members of the team.

London, United Kingdom

Successfully account managing a portfolio of 200 key VVIP and Ultra High Net Worth Individual clients. Building and maintaining long-term relationships through a consultative selling style with the ability of tailoring private jet charter flights to the customers’ many requirements and expectations. Relationships are established with principal fliers, PAs and travel management companies through phone calls, e-mails and face-to-face meetings. Built a record of exceeding monthly targets through gaining repeat business and a high level of customer loyalty. Dealing with and resolving issues to ensure customer satisfaction.

London, United Kingdom

Shift leader on duty to manage shifts with staff of up to three receptionists. Communicating high standards of hospitality to all receptionists, ensuring that operations and procedural standards are met and acting as a key driver for upsell goals. Assisting to maximise the hotel daily revenue through sales of rooms and suites. Ensuring daily staff training goals are met.

Stockholm, Sweden

Elite Eden Park Hotel - Responsible for the smooth running of the hotel’s front desk. Motivating and educating staff members and ensuring that they reach required goals as well as adhering to monthly budget. Ensuring cost control and sales quotas of rooms are reached to maximise efficiency. Taking care of guests’ feedback, complaints and staff issues. Highly involved in recruiting and training process as well as setting rotas and producing the groundwork for payrole.

Stockholm, Sweden

Responsible for adding value to the guest experience and tending to the array of requests from hotel and restaurant guests. Planning and scheduling guides and Limousine services, providing tourist information and in depth information about restaurants and points of interest. Preparing for events such as for the Nobel Prize delegates, football teams, celebrities and state visits. Made arrangements for engagements, family outings, bespoke itineraries and the like.

Stockholm, Sweden

Taking care of guests checking in and out of the hotel. Following Leading Hotels of the World’s procedural standards. Sales of gift cards and selling up room categories and suites. Creating a five star experience by co-ordinating different functions of the hotel.

Malmö

Master Of Science (Msc), Hospitality Administration/Management

Bachelor Of Business Administration (B.B.A.)

Education record

Education record