Johan Wai Email & Phone Number

Richmond, British Columbia, Canada

Richmond, British Columbia, Canada

Richmond, British Columbia, Canada

• Troubleshooted technical issues involving computer hardware, software, and networking to diagnose problems and identify solutions• Answered the Help Desk phone/email and communicated with users to gather information on and pinpoint reported problems to resolve issues, answer questions and provide detailed documentation in tickets• Configured and set up computers through hardware installation according to user indicated specifications, System Center Configuration Manager (SCCM) imaging, remote software deployments, manual software installations, resolving operating system/application vulnerabilities by installing necessary updates and patches, and migrating user data through backup restore or hard drive cloning• Managed user accounts and security groups using Active Directory by enabling or disabling accounts, resetting passwords, adding/removing users from security groups and creating basic security groups for user indicated needs• Adhered to strict company-wide security policies to help protect the integrity of the organization and its work• Trained new members of the Help Desk team and educated new employees on general IT procedures and security practices

Vancouver, British Columbia, Canada

Richmond, British Columbia, Canada