Johana Ticas Email & Phone Number

Hello!👋🏼 I'm Johana, a results-driven professional with extensive experience in operations, project management, and quality assurance in state programs, specifically in the areas of Medi-Cal/Medicaid and Medical Leave Insurance.👩🏻‍💻 As a professional:I have a proven track record of successfully developing and managing the daily operations of Colorado's state program, FAMLI (Family and Medical Leave Insurance), right from its ideation to its successful rollout. Currently, I lead and manage a team of 32 dedicated employer support agents, continually seeking opportunities to optimize processes, enhance efficiency, and improve employer interaction in Colorado. I ensure strict compliance with all state laws, policies, and regulations while partnering with senior executives to provide valuable feedback, innovative ideas, and process improvements that foster growth and excellence within the department.🏥🩺 Additionally, I have played a key role in developing and maintaining the permission to enroll help desk for Kaiser Permanente, where I have been instrumental in assisting low-income individuals enrolled in Medi-Cal/Medicaid to access the quality healthcare they deserve. Leading a team of 15 agents, I supervised daily operations, provided guidance and support, and coordinated multiple operational tasks that facilitated the smooth functioning of the enrollment unit. With expertise in research and data analysis, I created comprehensive reports using tools such as Access databases and Excel spreadsheets. I also implemented department timelines, process improvements, and quality guidelines to ensure efficient operations and exceptional service delivery.When I'm not behind a desk, you're likely to find me at a live concert 🎸 or enjoying quality time with my adorable cats 🐈‍⬛🐈‍⬛.💙 Who am I?A natural leader who inspires and motivates teams to achieve their best.Driven and resourceful, always seeking innovative solutions to complex challenges.A travel enthusiast with a passion for exploring diverse cultures and experiences.A proud cat lover, finding joy in the companionship of our furry friends.A staunch feminist, dedicated to promoting equality and empowering others.Passionate about serving the underprivileged community and making a positive impact.🌟 Thanks for stopping by! Feel free to connect with me to explore opportunities, exchange ideas, or engage in meaningful conversations. I look forward to connecting with like-minded professionals!